Access Control Coordinator in Vancouver

The Vancouver Convention Centre is currently hiring a Casual Access Control Coordinator to join the team.

As part of our Security Operations Centre(SOC) team, this role plays a key part in facilitating 24/7/365 event and operational service excellence to multiple internal departments, suppliers, clients, stakeholders, and industry partners.

Reporting to the Manager, Access & Review, the Coordinator acts as point of contact for client and internal requests, utilizing multiple software systems and resources to ensure event and operational service delivery expectations are met.

This position operates in a casual capacity based on vacation coverage and operational needs.

WHAT YOU WILL DO

• Act as a point of contact for client and internal requests, ensuring appropriate dispatch and coordination of personnel and resources ensuring operational service delivery expectations are met.
• Follow internal processes to handle issues and escalate to Operations Leads / Operations Managers as required.
• Monitor and respond to multiple radio channels simultaneously.
• Assist Operations Coordinators as a scribe during emergency response.
• Facilitate information handling and tracking of daily operations, deliveries, lost & found, and Facility Service Requests
• Monitor employee entrance and visitor management access control for staff, suppliers & contractors.
• Coordinate radio tracking including managing inventory and reporting damage and shortages.
• Coordinate response to critical equipment failure, escalating to Operations Leads / Operations Managers as required.
• Liaise with internal staff, tenants, neighbouring businesses, hotels, city attractions, and city agencies regarding day-to-day operations and to communicate information, as needed .
• Maintain and provide knowledge about the VCC, Vancouver, local attractions, hotels, and restaurants.
• Maintain current knowledge on all daily venue operations to provide operational service excellence to all stakeholders including identifying process improvements and policy updates.
• Maintain a detailed and published log of activities during each shift.
• Contribute to the development and maintenance of resources in the Momentus Documents Library.

WHAT YOU WILL BRING

• Grade 12 diploma or equivalent education.
• Valid BC Security Worker License with a Security Guard license type is an asset.
• A minimum of two years of experience in a similar role in the event or service industry is an asset.
• Sound working knowledge of a wide variety of standard software applications including Microsoft Office Programs, i Pads, i Phones, and cloud-based software.
• Good understanding of Access Control for staff and contractors
• Ability to clearly express ideas, thoughts, and concepts verbally and in writing
• Ability to analyze a situation and make appropriate decisions independently.
• Problem solving and decision-making skills.
• Broad knowledge and experience base to find the best solution.
• Sense of urgency and ability to prioritize.
• Readily acknowledges when one doesn't know something and takes the steps to find out.
• Initiative to find better ways, new methods, and processes to get the job done.
• High collaboration skills to work towards common goals with others.
• Passion for meeting and exceeding guest/customer expectations.
• Thrives in working in a team environment
• The hourly rate for this position is $ 24.01
• Offers will be in line with Pav Co's internal pay equity and qualified candidate's experience and education.

Only candidates eligible to work full time in Canada will be considered.