At a Glance
- Tasks: Provide administrative support and assist with client inquiries in a mental health program.
- Company: Join Vancouver Coastal Health, a leader in innovative medical care and community support.
- Benefits: Enjoy competitive pay, comprehensive health benefits, and wellness supports for you and your family.
- Other info: Be part of a diverse team committed to creating healthy communities.
- Why this job: Make a difference in the lives of older adults while growing your career in a supportive environment.
- Qualifications: Grade 12 education and experience in medical transcription or office administration required.
The predicted salary is between 26.42 - 26.42 $ per hour.
Salary Details
The salary range for this position is CAD $26.42/Hr. - CAD $28.25/Hr.
Job Summary
Come work as a Program Assistant (Office Admin) on the Older Adult Mental Health and Substance Use (MHSU) team with Vancouver Coastal Health (VCH)!
Within the context of a client and family-centred care model and in accordance with established vision and values of the organization, this position provides administrative, secretarial and clerical support.
Transcribes and types a variety of medical dictation and other documentation utilizing various software applications and acts as a receptionist by answering phones, determining urgency of calls and referring to staff.
Greets clients, provides resource information and responds to various inquires.
Complies, prepares and maintains statistical records for workload monitoring and program planning.
Receives referrals, schedules and/or confirms client's appointments, receives clients and provides information.
Types material such as correspondence, psychiatric and physician assessments, discharge reports, memos, minutes, promotional material.
Edits transcribed material for stylistic consistency and accuracy, identifies medical and verbal inconsistencies in dictation, makes corrections and resolves problems.
About the Older Adult Mental Health and Substance Use program
The Vancouver Community Older Adult MHSU program provides specialist support and treatment to older adults (generally aged 65 and older), with mental health, substance use, and concurrent MHSU disorders or conditions that co-exist with a combination of age‐related psychological, cognitive, functional, physical and social needs.
Qualifications
Education & Experience
- Grade 12, graduation from an approved program in Medical Transcription and/or Medical Office Administration Certificate, plus one (1) year recent, related experience or an equivalent combination of education, training and experience.
- Knowledge, Skills & Abilities
- Ability to communicate effectively, both verbally and in writing.
- Knowledge of community, social and mental health resources.
- Knowledge and experience in providing culturally competent support services specifically pertaining to aboriginal people.
- Knowledge and experience in Trauma Informed Practice, Harm Reduction and Recovery Oriented care.
- Ability to work independently and in cooperation with others.
- Ability to organize and prioritize.
- Ability to keyboard 5,000 keystrokes per hour.
- Business writing skills.
- Knowledge of general office procedures.
- Ability to establish and maintain rapport with clients.
- Knowledge of medical terminology.
- Ability to operate related equipment.
- Physical ability to carry out the duties of the position.
- Closing Statement
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.
Successful applicants may be required to complete a Criminal Records Review Check.
As per Ministry of Health policy, all health care workers working in publicly‐funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections.
Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks.
For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.
Why Join Vancouver Coastal Health?
VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents.
At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families.
We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
- Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
- Grow your career with employer‐paid training and leadership development opportunities
- Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
- Award‐winning recognition programs to honour staff, medical staff and volunteers
- Access to exclusive discount offers and deals for VCH staff
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us.
We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported.
We encourage applications from equity‐deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.
Vancouver Coastal Health is proud to be recognized as one of Canada's Top 100 Employers, BC's Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2026.
Only short-listed applicants will be contacted for this posting.
Thank you for your interest in Vancouver Coastal Health.
Program Assistant in Vancouver employer: Vancouver Coastal Health
Vancouver Coastal Health is an exceptional employer that prioritizes the well-being and professional growth of its employees. With a collaborative work culture that fosters innovation and teamwork, you will have access to ongoing training and development opportunities while contributing to meaningful healthcare initiatives in the vibrant city of Vancouver. Join us to make a real impact in the community while enjoying a supportive environment that values your expertise and dedication.
