At a Glance
- Tasks: Lead Vancity's branch network, driving growth and service excellence for our members.
- Company: Join Vancity, a member-owned credit union committed to inclusion and social justice.
- Benefits: Enjoy competitive salary, flexible benefits, generous vacation, and immediate health coverage.
- Other info: Vancity values diversity and offers inclusive hiring programs for underrepresented candidates.
- Why this job: Be part of a movement creating lasting change in communities while leading transformational initiatives.
- Qualifications: 10+ years in retail banking with proven leadership in branch operations and strategic project execution.
We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!
Your Role in Supporting Our Members:
- Provide strategic leadership to Vancity’s retail branch network, translating enterprise strategy into regional outcomes and ensuring consistently high-quality member experiences across all regions.
- Lead a team of Senior Regional Directors and branch leaders to drive service, growth, and financial performance, while championing transformational change in how our branches operate.
- Collaborate across Inclusive Banking and Sustainable Wealth to align branch priorities with enterprise strategy and values, and to champion impact for our members and communities.
How You'll Make an Impact:
- Drive regional and branch performance across service, growth, and operational metrics using clear accountabilities and data-informed decision-making.
- Lead transformational branch-focused change and process improvement initiatives that advance the branch service model of the future in partnership with IT.
- Develop and execute strategic projects that optimize branch structures, enable modern, scalable service delivery, and respond to evolving member and community needs.
- Embed disciplined sales management practices and discovery coaching to enable branch teams to lead effective needs-based conversations.
- Ensure effective risk management, compliance, and regulatory oversight across branches.
Where You’ll Lead and Influence:
- Provide executive oversight of Vancity’s branch network across the Lower Mainland and Vancouver Island, comprising more than 50 branches across four regions.
- Oversee a significant retail portfolio, including $17.4B in retail lending and $14.1B in deposits.
What You’ll Bring to the Team:
- Post-secondary education in business, finance, or a related field, with an MBA or equivalent considered an asset.
- Minimum 10+ years of progressive experience in retail banking or financial services.
- Proven track record of driving regional growth, service excellence, and financial performance in a regulated financial services environment.
- Demonstrated experience leading branch regional teams and coaching Branch Managers.
- Strong sales leadership capability with a deep understanding of branch operations.
Extra Skills That Set You Apart:
- Experience advancing inclusive banking, Indigenous banking, or financial resilience initiatives.
- Prior experience shaping future-focused branch service models.
You’ll Thrive Here If You Are:
- Values-driven and committed to inclusion, social justice, and community impact.
- Collaborative, building strong, trusting relationships with peers, partners, and teams.
- Strategic, thinking enterprise-wide and translating strategies into clear regional priorities.
- Transformational, leading change with empathy and courage.
- People-centered, prioritizing member and employee experiences.
What You’ll Earn:
This role offers a salary range of $204,000 to $240,000 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity.
Why You’ll Love Working Here:
- Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada.
- Customizable Benefits: Permanent employees receive flexible benefit packages.
- Generous Vacation: New employees start with 3-4 weeks of vacation per year.
- Immediate Health Coverage: Health and dental benefits begin on your hire date.
- Defined Benefit Pension: Our retirement plan provides a guaranteed income for life.
At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper.
Vice-President (VP), Branch Channel in Vancouver employer: Vancity
Vancity is an exceptional employer that prioritizes employee growth and collaboration in a supportive hybrid work environment. As a Growth Marketing Lead, you'll not only drive impactful marketing strategies in the Wealth & Investing sector but also benefit from a culture that values innovation and teamwork, ensuring your contributions are recognized and rewarded. With a commitment to community and member-focused initiatives, Vancity offers a unique opportunity to make a meaningful impact while advancing your career.
