Senior Manager, Payment Products in Vancouver

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers.

Your Role in Supporting Our Members:

As the Senior Manager, Payment Banking Products, you will be accountable for driving sustainable revenue growth through innovative payment products and services that address the evolving needs of our members. You will provide strategic leadership for a portfolio of products, oversee product strategy and roadmaps, guide cross-functional teams, and collaborate extensively with senior leaders to deliver enterprise-wide initiatives. This is a Full-time, Temporary remote role and will report directly to the Director, Payment Products. While this position provides a remote work arrangement, you may be expected to be on-site for events and business demands.

How You’ll Make an Impact:

• Leading the strategy, growth, and performance of payment products and services across your portfolio
• Developing and maintaining product strategies and business plans that support long-term organizational objectives
• Guiding product managers and cross-functional teams through enterprise-wide product development initiatives
• Establishing and overseeing product roadmaps to ensure successful execution of strategic priorities
• Collaborating with senior leaders to prioritize initiatives and align resources to business goals
• Analyzing market trends, competitive landscapes, and member needs to identify growth opportunities
• Ensuring products are developed and managed within allocated budgets while delivering business value
• Partnering with Finance and Analytics teams to evaluate performance, monitor outcomes, and optimize product success
• Removing barriers and enabling teams to deliver high-impact solutions efficiently
• Driving continuous improvement, innovation, and operational excellence across the product portfolio

What You’ll Bring to the Team:

• Bachelor’s degree in Business Administration, Commerce, Finance, Marketing, or a related discipline
• 8+ years of progressive experience in product management, product strategy, or payment product development
• 5+ years of leadership experience managing teams and leading large cross-functional initiatives
• Demonstrated experience developing product strategies, business cases, and product roadmaps
• Strong understanding of retail and commercial payment products, member experience design, and product lifecycle management
• Proven ability to drive revenue growth while balancing risk, compliance, and member outcomes
• Strong stakeholder management, communication, and influencing skills at senior leadership levels
• Experience working with financial analysis, business performance metrics, and budget management
• Professional designations such as PMP, MBA, CFP, CFA, or Certified Product Manager are considered assets

Extra Skills That Set You Apart:

• Experience leading digital payment product initiatives or financial technology transformations
• Knowledge of agile product development methodologies and customer-centered design practices
• Experience leveraging advanced analytics and data insights to drive product decisions

You’ll Thrive Here If You Are:

• Strategic Leader - Able to develop and execute long-term product strategies that align with business goals and member needs.
• Collaborative Influencer - Skilled at building relationships and aligning diverse stakeholders across the organization.
• Results Driven - Focused on delivering sustainable growth, business value, and measurable outcomes.
• Innovative Thinker - Passionate about identifying opportunities to improve products, services, and member experiences.
• People Developer - Committed to coaching, mentoring, and building high-performing teams.

What You’ll Earn:

This role offers a salary range of $116,500 to $143,850 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.
• Vancity Talent Programs: Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience. We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.