At a Glance
- Tasks: Lead the transformation of Vancity's contact centre into a modern, advice-driven channel.
- Company: Join Vancity, a leader in inclusive banking and community-focused initiatives.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to innovation and inclusivity.
- Why this job: Shape the future of customer service while making a positive impact in the community.
- Qualifications: Proven leadership in strategic operations and experience in contact centre management.
Vancity is seeking a Senior Director, Contact Centre Operations & Transformation, to lead the modernisation of its contact centre into a scalable, advice-led channel.
You will own the multi-year transformation agenda, shaping the operating model, workforce strategy, quality framework, and technology-enabled capabilities.
The role requires a strategic and operational leader who can deliver measurable outcomes and report to the VP, Inclusive Banking, Alternate Channels.
#J-18808-Ljbffr
Senior Director, Contact Centre Transformation & Strategy in Surrey employer: Vancity
Vancity is an exceptional employer that prioritizes employee growth and collaboration in a supportive hybrid work environment. As a Growth Marketing Lead, you'll not only drive impactful marketing strategies in the Wealth & Investing sector but also benefit from a culture that values innovation and teamwork, ensuring your contributions are recognized and rewarded. With a commitment to community and member-focused initiatives, Vancity offers a unique opportunity to make a meaningful impact while advancing your career.
