At a Glance
- Tasks: Lead a hybrid team to enhance member service delivery and drive exceptional experiences.
- Company: Join Vancity, a mission-driven financial cooperative focused on community impact.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and member-centric solutions.
- Why this job: Make a real difference in members' lives while leading strategic initiatives.
- Qualifications: 10+ years in financial services leadership with strong team management skills.
The predicted salary is between 121500 - 148500 $ per year.
Elevate Vancity's Member Service Centre as a Senior Director of Contact Centre Experience.
You will lead a hybrid team to enhance service delivery and drive exceptional member experiences.
This full-time role based in Surrey Central focuses on strategic growth and service delivery.
You will oversee the sales and advice strategy, aligning teams for optimal member outcomes.
Ideal candidates possess strong leadership and commercial acumen in financial services, capable of navigating complex organizations while maintaining a member-focused approach.
Key
Responsibilities
- Develop and execute sales and advice strategy
- Lead an integrated revenue-driving distribution channel
- Advance sales excellence and needs-based advice
- Build enterprise partnerships for improved member journeys
- Utilize insights for strategic channel improvements
Requirements
- 10+ years in financial services leadership
- Proven track record in multi-team management
- Knowledge of compliance and risk requirements
- Strong judgement in navigating complex environments
- Relevant post-secondary education or equivalent experience
Bring your strategic vision, leadership, and member focus to Vancity, where making a difference is at the heart of our mission. #J-18808-Ljbffr
Senior Director of Member Experience in Surrey employer: Vancity (2.0)
Vancity is an exceptional employer that prioritizes innovation and member satisfaction in a collaborative remote work environment. As a Senior Manager, you'll have the opportunity to lead transformative projects that enhance credit card digital experiences while benefiting from a supportive culture that fosters professional growth and development. With a commitment to social responsibility and community impact, Vancity offers a unique workplace where your contributions truly matter.
