Program Manager, Community Services in Hamilton

The Health of our community and the ability for us to deliver our programs and services are tied closely together. The Community Service division of the Maureen E Campisano Integrated Service Delivery Branch is families' front door to services – delivering the lowest intensity services to the highest number of people. The Community Service Division takes a Public Health approach to Health Promotion, Community Education, Financial Assistance, Patient Engagement, Health Policy and Program design. The division is accountable for serving families in the community through policy and program design, financial assistance, and community education – through webinars, seminars and workshops utilizing standardized programs tailored to the local market.

Why with the Community Service Division and Valued Connections Healthcare?

• Meaningful work impacting your community and the environment
• Close-knit teams and work-life balance
• Knowing that you help to create a future where everyone has access to care.
• Fantastic connections and networking opportunities.
• Exposure to the Health System across Canada and the USA
• Huge variety of development opportunities both within the division and across the public service

VCH Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism: We are committed to building a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace. We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code.

What can I expect to do in this role?

In this position – in collaboration with the Director and VP of Service Delivery, you will:

• Lead a team of Program Analysts who create and design standardized programs that are utilized across the organization – allowing our Community Service Teams to have off-the-shelf programs they can use.
• Lead a team of Program Leaders and Community Service Workers who deliver high-quality patient education and community engagement – through webinars, seminars, workshops, and health promotion events in their local regions.
• Work with Community Development to cultivate opportunities for both Education and Revenue Development – along with the marketing of such programs and services.
• Accountable for the design of the Department Budget and approval of all expenditures up to a defined amount that allows the delivery of programs.
• Oversee the Financial Assistance Program including budgeting, appeal of decisions – in collaboration with Patient Experience.
• Working with the Director of Service Delivery, VP and Program Manager of Family Service create the Program Delivery plan of which markets will receive which programs, services and education series – across Family Service, Community Education, Financial Assistance and Custom Products.
• Other duties as assigned.

How do I qualify?

Mandatory

• Extremely occasional travel.

Specialized Knowledge

• You have knowledge of Indigenous cultures and related social and economic issues and opportunities in order to conduct informed consultations and engagement with communities.
• You understand public health and health promotion – and how to make an impact in the communities you serve.

Leadership and Relationship Management Skills

• You have leadership skills to work with a wide range of stakeholders with differing interests and cultures.
• You possess conflict resolution and facilitation skills to negotiate and build consensus on resource management issues.
• You are adept at developing and maintaining good relationships including those with stakeholders and Indigenous and non-Indigenous communities.

Communication Skills

• You have demonstrated effective oral and written communication skills in order to provide direction, respond to inquiries and draft items such as briefing notes, reports, presentations and correspondence.

Research and Analytical Skills

• You can conduct research and analyze information/data to respond to requests and concerns, recommend solutions and provide issues management support.