Support specialty pharmacy patients at Cencora through prior authorization processing, insurance verification, and accurate case documentation. This is a full-time healthcare support role.
The Personal Care Specialist supports patient access processes within Cencora and its affiliated company, Innomar Strategies. You will record patient interactions, update pharmacy system notes, and maintain privacy requirements. The work includes payer forms, coverage reviews, financial assistance applications, and specialty pharmacy referrals. Routine inquiries receive scripted answers, while complex issues are escalated appropriately.
Key Responsibilities:
- Record patient interactions and update pharmacy system case notes
- Process prior authorization requests and track payer decisions
- Verify insurance coverage and document formulary information
- Complete manufacturer copay applications and submit paperwork
- Coordinate specialty pharmacy referrals and patient calls
Requirements:
- High School Diploma, GED, or equivalent experience
- Three years of pharmacy support or healthcare administration experience
- Prior authorization processing or insurance verification experience
- Associate degree in a related field preferred
- HIPAA or applicable compliance training required
Bring pharmacy support, insurance verification, and documentation experience to Cencora's specialty pharmacy patient services.
Specialty Pharmacy Patient Support Specialist in Ottawa employer: Value Apothecaries
Value Apothecaries is committed to creating healthier futures, emphasizing the importance of each team member in delivering on this mission. The company offers opportunities for professional growth and development within a supportive work environment that values collaboration and innovation. Employees can expect a dynamic workplace where they can make a meaningful impact on the lives of patients and healthcare providers.
