Reimbursement support and case coordination define this full-time Caseworker position with Cencora, supporting coverage-related requests and patient services workflows.
This Caseworker profile supports timely, accurate handling of reimbursement processes across customer operations and patient support. The work includes benefits documentation, case updates, follow-up communications, and routine issue resolution. Cencora also expects accurate records, stakeholder coordination, and attention to recurring reimbursement trends.
Key Responsibilities:
- Assist reimbursement processes across customer operations and patient support workflows
- Coordinate benefits documentation, case updates, and follow-up activities
- Resolve routine reimbursement issues and documentation gaps
- Maintain case records, reimbursement documentation, and system updates
- Monitor reimbursement trends, recurring issues, and escalation indicators
Requirements:
- High School Diploma, GED, or equivalent experience required
- Two or more years in reimbursement support or related fields
- Experience in patient services or healthcare support services
- Experience in case coordination, claims support, or customer operations
- Relevant reimbursement, patient access, or process improvement certification preferred
Support Cencora reimbursement services through accurate case coordination, stakeholder communication, documentation, and routine issue resolution.
Reimbursement Support Caseworker in Ottawa employer: Value Apothecaries
Value Apothecaries is committed to creating healthier futures, emphasizing the importance of each team member in delivering on this mission. The company offers opportunities for professional growth and development within a supportive work environment that values collaboration and innovation. Employees can expect a dynamic workplace where they can make a meaningful impact on the lives of patients and healthcare providers.
