At a Glance
- Tasks: Manage complex claims and ensure fair resolutions for hosts and guests.
- Company: Join Airbnb's innovative team focused on trust and protection.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Be part of a strategic team that shapes Airbnb's future.
- Why this job: Make a real impact in the sharing economy by protecting hosts and guests.
- Qualifications: Experience in claims handling, insurance, or trust and safety roles.
The predicted salary is between 76500 - 93500 $ per year.
The role sits within Air Cover, the team charged with ideating and delivering Airbnb's host and guest protection programme — damage protection, liability cover and the associated claims process.
A Complex Claims Manager handles the cases that fall outside standard workflows: high-value property damage, disputed liability, multi-party incidents and claims with legal or regulatory sensitivity.
The work needs investigative rigour, clear documentation and the judgement to balance policy against fairness to both sides of a marketplace.
Trust and protection has become a genuine competitive battleground in accommodation, so these roles carry real strategic weight.
Good fit for: claims adjusters, insurance professionals and trust and safety specialists with experience of complex or high-value claims handling.
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Complex Claims Manager in Winnipeg employer: Vacations Worldwide
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