Director of Travel Agency Partnerships in Toronto

The Director of Travel Agency Partnerships role at Upgrade leads the Flex Pay Agent Program from partnership growth through day-to-day management. Upgrade's Toronto role works remotely from the United States or Canada. The director is responsible for business development, operating improvements, agent training, and the team that supports the program.

Upgrade requires at least 10 years of travel agency experience across strategy, technology, training, and business development. The role's travel agency partnerships work includes booking-system knowledge, strong presentation and communication skills, and direct-report management. Frequent travel, partner meetings, weekend work, and off-hours support can be part of the schedule.

The role works with Product, Marketing, Compliance, Legal, Commercial, Customer Service, and Fraud Operations. Candidates applying for the role should present a clear record of travel agency strategy, technology, training, and business development work. The application should also make team leadership, booking-system knowledge, analytical work, and communication experience easy to verify.

The director leads the full life cycle of the Flex Pay Agent Program, which includes partnership growth, relationship management, business development, and operational improvement. The position also develops agent training and the materials that help partner teams use the program.

Travel agencies depend on accurate booking and payment workflows. The director's role therefore requires close attention to booking systems, partner communication, training delivery, and the handoff between business development and ongoing account management.

Upgrade asks for 10 or more years of experience in travel agency strategy, technology, training, and business development. The role requires knowledge of travel agency booking systems, experience creating and delivering training materials, and the ability to analyze information and present decisions clearly. Direct-report management, team development, budget oversight, organization, and independent problem-solving complete the leadership profile.

Daily travel-booking work includes arranging transportation, lodging, tours, insurance details, payment records, and itinerary information. Those tasks overlap with the Workable travel agent duties reference, including resolving booking problems, maintaining client files, and staying current with travel products and regulations.

The position is remote for a base in the United States or Canada, with Toronto named as the job location. Upgrade also expects attendance at partner meetings when needed. Frequent travel can include weekends and off-hours support, so the role combines home-based work with direct contact with agency partners.

Professional conduct remains part of the partner-facing work. The director's partner-facing work requires professionalism and ethics, while Upgrade's role adds compliance, legal, customer service, and fraud-operations coordination to the director's working relationships.

Upgrade began in 2017 and has served more than 7.5 million customers. Customers have accessed more than $42 billion in consumer credit, and the company reports a $7.3 billion most recent valuation. The director's work touches a program that must function for travel agencies, advisors, and the customers who use their services.

The role also keeps commercial decisions connected to customer service, compliance, and fraud controls. Experience that connects travel agency technology with team leadership gives the role a direct basis for managing those priorities across a remote, multi-department workplace that includes travel roles.