The role sits within AirCover, the team charged with ideating and delivering Airbnb's host and guest protection programme — damage protection, liability cover and the associated claims process.
A Complex Claims Manager handles the cases that fall outside standard workflows: high-value property damage, disputed liability, multi-party incidents and claims with legal or regulatory sensitivity. The work needs investigative rigour, clear documentation and the judgement to balance policy against fairness to both sides of a marketplace.
Trust and protection has become a genuine competitive battleground in accommodation, so these roles carry real strategic weight.
Good fit for:
claims adjusters, insurance professionals and trust and safety specialists with experience of complex or high-value claims handling.
Complex Claims Manager - Airbnb, Canada in Ottawa employer: Vacations Worldwide
Upgrade is an exceptional employer that fosters a dynamic and inclusive work culture, offering remote flexibility from Toronto or across the United States and Canada. With a strong focus on employee growth, Upgrade provides competitive salaries, stock options, and opportunities for professional development in the travel agency sector, making it an ideal place for those seeking meaningful and rewarding careers in financial technology and travel services.
