Explore a temporary role as a Customer Relations Specialist in Montreal, focusing on complex, post-travel complaints and customer service resolutions. Utilize your skills in negotiation and investigation to ensure customer satisfaction.
This 12-month contract position supports the handling of high-risk, sensitive customer complaints in the travel and hospitality industry. You will engage in investigations, negotiate fair resolutions, and provide expert guidance while collaborating with multiple stakeholders. This role emphasizes the importance of professionalism, empathy, and sound judgment in resolving intricate customer issues.
Key Responsibilities:
- Manage complex post-travel complaints and claims
- Conduct investigations with internal teams and suppliers
- Negotiate fair resolutions and manage litigation activities
- Coordinate with departments to address service failures
- Track and report on complaint trends for corrective actions
Requirements:
- College diploma in Tourism, Management, or related field
- Five years' experience in customer relations or service
- Experience with legal escalations in a customer setting
- Bilingual in French and English, both written and spoken
- Strong organizational skills and ability to work under pressure
Use your expertise in customer relations to enhance service delivery and satisfaction in this crucial specialist role.
Customer Relations Specialist - Temporary Position in Montréal employer: Vacances Air Canada / Air Canada Vacations
Air Canada Vacations is an exceptional employer that prioritizes employee growth and development within a dynamic work culture. Located in YUL, this role offers the opportunity to engage in meaningful cybersecurity initiatives while collaborating with a team dedicated to innovation and excellence. With a focus on modernizing policies and frameworks, employees are empowered to make impactful contributions in a supportive environment that values security and compliance.
Contact Details:
Vacances Air Canada / Air Canada Vacations Recruitment Team
