At a Glance
- Tasks: Solve complex technical problems and ensure smooth operations for enterprise clients.
- Company: Join Userful, a global leader in enterprise visualization and operational intelligence.
- Benefits: Competitive salary, health benefits, and four weeks paid time off annually.
- Other info: Exciting opportunities for career growth in a dynamic, customer-focused environment.
- Why this job: Travel the world while working with cutting-edge tech and making a real impact.
- Qualifications: Strong networking skills, Linux expertise, and scripting knowledge required.
The predicted salary is between 90000 - 110000 $ per year.
Department: Customer Experience / Engineering
Travel Requirement: Significant (Greater than 50%)
Customer Facing: Yes
About Userful
Userful is a global technology company delivering enterprise visualization and operational intelligence solutions for mission-critical and enterprise environments. Our platform helps organizations improve collaboration, operational visibility, monitoring, and decision-making across control rooms, operations centers, workplaces, and enterprise environments.
About the Position
Userful is seeking a highly skilled and customer-oriented Site Reliability Engineer to join our team. In this role, you will be the bridge between complex technical environments and our enterprise customers. You will leverage your strong networking, Enterprise Linux, and scripting skills to ensure high availability, troubleshoot intricate network setups, and guarantee smooth operations for our clients. This position requires a confident communicator who is just as comfortable analyzing packet captures in Wireshark as they are presenting solutions to C-suite executives. If you love solving challenging technical problems and are excited about significant travel to work hands-on with cutting-edge deployments, this role is for you.
Core Responsibilities
- Interface directly with clients—from end-users to IT administrators to C-suite executives—to provide technical guidance, status updates, and root cause analyses with confidence and professionalism.
- Diagnose and assist customers in resolving complex technical issues with networks, system infrastructure, and integrations.
- Utilize diagnostic tools such as Wireshark to perform packet-level analysis and troubleshoot connectivity problems.
- Administer, maintain, deploy, and troubleshoot Enterprise Linux systems using command-line tools.
- Write and maintain scripts to facilitate corrective measures, gather system metrics, and deploy configurations.
- Design, build, and maintain custom internal tools, tracking systems, and processes to eliminate operational bottlenecks and boost effectiveness.
- Travel to customer sites (over 50% travel required) to oversee critical deployments, conduct system audits, and resolve high-priority escalations in person.
Required Qualifications & Skills
- Strong Networking Knowledge: Deep understanding of network fundamentals with the ability to troubleshoot and diagnose issues across enterprise networking environments.
- Diagnostic Tools: Comfort and proficiency using standard network analysis tools like Wireshark, curl, nmap, dig/nslookup, and netstat.
- Enterprise Linux Expertise: Extensive experience navigating and managing Linux environments via the command line. Proficiency with tools such as SSH, DNF, glances, netstat, and others.
- Scripting/Programming: Practical programming knowledge, specifically for writing operational scripts. Python experience or similar is highly desirable.
- Communication & Personality: Exceptional interpersonal skills. Must be confident, articulate, and comfortable representing Userful to high-level stakeholders.
- Travel Flexibility: Willingness and ability to travel heavily (more than 50% of the time). Passport is required as travel may include Canada and Central/South America.
Preferred Qualifications (Bonus)
- Audio Visual (AV) Knowledge: Familiarity with AV technologies, streaming protocols, or video distribution architectures.
- Hardware Expertise: Knowledge of computer and server hardware components, troubleshooting, and maintenance.
Compensation
The total compensation package for this position includes a competitive salary and company-subsidized health benefits. Employees are also eligible for four weeks of paid time off per calendar year, in addition to regional public holidays.
Site Reliability Engineer employer: Userful
Userful is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As a Site Reliability Engineer, you'll enjoy significant travel opportunities while working with cutting-edge technology in diverse environments, all backed by a competitive salary and generous benefits including four weeks of paid time off. Join us to grow your skills in a supportive atmosphere that values both personal and professional development.
