At a Glance
- Tasks: Build strong customer relationships and drive product adoption for enterprise clients.
- Company: Join SOCi, a leader in AI-powered marketing solutions for multi-location businesses.
- Benefits: Enjoy competitive salary, health benefits, flexible work environment, and career growth opportunities.
- Other info: Work remotely in a dynamic, collaborative culture with passionate team members.
- Why this job: Make a real impact by helping businesses succeed with innovative marketing strategies.
- Qualifications: Proven success in customer success or sales, strong communication skills, and analytical mindset.
The predicted salary is between 70000 - 100000 $ per year.
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for a Customer Success Manager to grow long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives. As the account owner, quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting our rapid growth in enterprise social media management.
As a member of our Customer Success team, you will proactively build relationships, identify and mitigate risk and expand product adoption in a one-to-many approach for our largest portfolio of customers. With a high number of customers, you will be adept at managing multiple priorities without sacrifice to proactive customer delight.
Who We Are: SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews—ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape.
How You Will Make an Impact:
- Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business.
- Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved.
- Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion.
- Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth.
- Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers.
- Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources.
- Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints including video, e-mail, phone, partners and internal & external champions.
- Ensure customer reference-ability and overall satisfaction level.
What You’ll Need to be Successful:
- Proven track record of success with a verifiable history of exceeding sales and customer success goals.
- Highly organized with the ability to effectively manage multiple tasks and competing priorities.
- Driven by personal, team and company achievement with a commitment to excellence.
- Possess that rare blend of technical and sales acumen wrapped in a strong customer-centric mentality.
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness.
- Enterprise-ready, solution-oriented mindset to understand and solve complex customer issues.
- Experience and comfort interacting with and influencing C-level executives.
- Strong communication skills – written and verbal – with understanding of situational best practices.
- Excellent presentation skills – from small to large audiences.
- Ability to lead, manage or influence both internal SOCi resources as well as customer resources to achieve successful outcomes.
- Experience in SaaS, Social Media Management and enterprise software.
What SOCi Provides to You:
- Comprehensive Benefits Package (full-time permanent, non-contract roles only).
- Health insurance plans, dental, and vision.
- Wellness incentives.
- 401(k) plan with employer match.
- Flexible Work Environment (full-time, non-contract roles only).
- Flexible paid time off.
- Quarterly wellness days.
- Paid holidays.
- Empowering Career Growth and Success.
What’s Important at SOCi: Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe! Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilized social technology, then SOCi is for you.
Customer Success Manager employer: Userc Dehradun
Blackbird Interactive is an exceptional employer for creative professionals, offering a remote-first work environment that fosters flexibility and innovation. With a strong focus on employee growth, the studio provides opportunities to work on diverse projects while collaborating with top talent in the industry. Located in Vancouver, BC, employees benefit from a vibrant tech community and a culture that values creativity, collaboration, and a commitment to quality in game design.
