Client Advisor

Location: LATAM, Canada

Job type: Full-Time

Posted: 21 Oct 2026 (1 day ago)

Region: Canada

Category: Sales

Source: Jobicy

Work mode: Remote

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

Job Summary

Our Client Advisors turn inbound interest from small- and medium-sized businesses into Toptal clients. You will be the first conversation a prospective client has with Toptal. You will respond to immediate-assistance requests within five minutes, quickly understand the business problem behind the request, connect necessary Toptal specialists, and help guide the client forward through the sales process.

You will need to do a great deal in a short conversation: establish trust, diagnose the need, recognize relevant opportunities, explain Toptal’s value proposition, address concerns, and convert the business to sale. This is a high energy, consultative sales role at inbound velocity where excellence will mean running a high volume of first conversations, asking better questions than the client expected, and constantly building momentum along the right Toptal offering path.

Your ownership continues after the first call. You will represent the client through technical stages, keep them engaged between conversations, and resolve issues that slow a decision. You will manage those active opportunities alongside new incoming inquiries, knowing when to bring in specialists for deeper expertise.

Our ideal candidate is ambitious, competitive, driven by client service, and pairs that drive with genuine curiosity about how businesses work. If you want to build real consultative selling skills in a fast-paced environment and be compensated for it, this is the team you want to be part of.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities

• Discovery and Diagnosis: You will run high energy, open-ended discovery on every inbound conversation. You will quickly establish rapport, understand what prompted the client to reach out, and uncover the business objective behind the stated request.
• Qualify, Manage, and Win the Opportunity: You will quickly identify what is driving the need, whether there is a real opportunity, identify the metrics that matter most to the client, and who is involved in the decision.
• Own progress after the call: You will give any necessary specialists a clear account of the client’s needs and prepare them for subsequent conversations.
• Portfolio Selling: You will be responsible for understanding the client’s broader growth plans, including global hiring, EOR and payroll needs, marketing and sales growth, financial, and technology challenges.
• Client Experience: You will execute a client-centric approach across every interaction during pre-defined working hours.
• Collaboration: You will work with your team and with cross-functional partners to respond promptly to high-volume inbound inquiries.
• Growth and Development: You will review your own calls, seek and act on feedback, and contribute what you learn back to the team.

In the first week, expect to:

• Onboard and integrate into Toptal.
• Learn Toptal’s model, our team members, and our story.
• Begin our 1-1 sales training covering our value proposition, discovery framework, sales process, and delivery method.
• Become acquainted with the cross-functional teams you will work with to close new business.
• Listen to recorded client calls and identify what the advisor did well and what they missed.

In the first month, expect to:

• Complete our personalized sales training program, including mock calls and role-play scenarios.
• Run an inbound conversation independently.
• Prepare clear briefs to bring necessary specialist teams into opportunities.
• Begin closing new business, while exercising discretion and independent judgment.

In the first three months, expect to:

• Be fully ramped and integrated into the team.
• Manage incoming leads alongside active opportunities.
• Maintain a healthy, accurately forecast pipeline moving through your funnel.

In the first six months, expect to:

• Have a solid history of claiming and closing new business.
• Identify where opportunities are losing momentum and improve your follow-through.
• Suggest process improvement areas to increase team efficiency and effectiveness.

In the first year, expect to:

• Mentor new team members.
• Demonstrate sustained sales and quality performance.
• Become a productive, collaborative, and consistent contributor to the team.

Required Qualifications

• 2–3 years of B2B sales experience.
• Demonstrated experience converting inbound opportunities into paying customers.
• Outstanding written and verbal communication skills.
• Ability to work and thrive in a fast-paced, rapidly growing company.
• Exceptional time management is key to success in this role.

Preferred Qualifications

• Software, tech, or professional-services sales experience.
• Exposure to a named sales methodology.
• Experience selling more than one product or service line into the same account.
• Familiarity with global hiring, EOR, or payroll concepts.
• Fluency with modern sales tooling.

Core Competencies

• Consultative discovery: You ask open-ended questions, listen for what is not being said, and diagnose before you prescribe.
• Qualification discipline: You know the difference between interest and intent.
• Business acumen: You can hold a credible conversation with a founder or business owner.
• Point of view: You bring insight to the conversation.
• Client-centricity: You uncover and resolve client issues through value-based selling.
• Will to win: You are naturally competitive and looking to exceed quota.
• Learn-it-all mindset: You constantly seek feedback from peers and leaders.
• Ownership: You operate as a self-directed individual contributor.