At a Glance
- Tasks: Support and maintain production applications while resolving user issues and improving processes.
- Company: Join a leading financial institution with a focus on innovation and teamwork.
- Benefits: Earn $70/hour, gain valuable experience, and enjoy flexible work hours.
- Other info: Opportunity for career growth and involvement in exciting projects.
- Why this job: Be the go-to person for tech solutions and make a real difference in users' experiences.
- Qualifications: 5+ years in support roles, preferably in banking; strong database and scripting skills.
The predicted salary is between 70 - 70 $ per hour.
The APS Analyst (“Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in the APS Functions portfolio. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed" basis. The position will be required to work off normal working hours.
Responsibilities:
- Active monitoring of production activities
- Perform remediation steps when required
- Interface with external IT communities to resolve incidents
- Work with development community for Level 3 incident escalations
- Log work and effort in support tracking application and work with team and management to reduce recurring issues
- Available for after-hours support activities, when necessary
- Responsible and accountable for changes to the production environment for NAR applications
- Work with development community for release prioritization
- Ensure that requests for change adhere to Group and Department Policies
- Available for after-hours and/or weekend change activities, when necessary
- Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
- Regular reporting to line manager for prioritization and escalation
- Conduct and participate in meetings with related communities
- Perform control result analysis and reporting and take up corrective actions as needed
- As required, take up project management responsibilities for special projects
Experience:
- Support role experience required (>5 years’ experience)
- Experience in Banking / Financial sector preferred
- Knowledge Core Banking applications and/or data warehousing preferred
- DevOps knowledge will be an advantage
Skillsets:
- Strong database skills (Oracle, MS SQL)
- Unix/Linux hands on experience with knowledge of day to day commands
- Scripting experience (Shell, PowerShell, …)
- Scheduling tools (Autosys)
- Monitoring tools (SYSLOAD, GENEOS)
- Collaboration Frameworks (SharePoint)
- File transfer protocols
- Prior experience in a banking environment will be an advantage
Application Support Analyst in Montréal employer: US Tech Solutions
At US Tech Solutions, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in the heart of Toronto. Our hybrid work culture promotes flexibility while providing ample opportunities for professional growth and development, ensuring that our employees are equipped to lead in the rapidly evolving field of AI engineering. Join us to be part of a dynamic team that values your expertise and encourages you to make a meaningful impact in the tech industry.
