Lead customer service and store operations as an Assistant Manager at Urban Outfitters in Richmond, British Columbia. Shape engaging experiences through strong communication and visual execution.
This Assistant Manager supports service, visual processes, and business operations at the Urban Outfitters store located at 6551 No 3 Rd. The role partners with the Store Manager and Visual Merchandising Manager while guiding teams toward customer experience and store objectives. Responsibilities include omnichannel tools, shipment processing, restocking, employee development, and operational procedures.
Key Responsibilities:
- Drive engaging, efficient, and personalized customer service experiences
- Partner on visual experiences reflecting Urban Outfitters brand values
- Lead floor service and prioritize customer experience across zones
- Facilitate onboarding, feedback, and continual team development
- Support shipment processing, restocking, and omnichannel order accuracy
Requirements:
- Passion for the Urban Outfitters brand
- Two or more years of store leadership experience
- Strong merchant skills and financial results history
- Proven record of developing great talent
- Flexible availability including nights, weekends, and holidays
Bring store leadership, merchant skills, and team development experience to Urban Outfitters customer service in Richmond.
