At a Glance
- Tasks: Design and enhance AI journeys across chat, voice, and email for customer interactions.
- Company: Upgrade, Inc. - a leader in innovative financial solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for growth.
- Other info: Join a dynamic team focused on innovation and excellence.
- Why this job: Shape the future of AI experiences and make a real difference in customer service.
- Qualifications: Experience in AI design and a passion for improving customer journeys.
The predicted salary is between 117900 - 144100 $ per year.
Upgrade, Inc. is seeking an AI Experience Engineer to own customer-facing AI journeys across chat, voice and email. You will design, implement and continuously improve production journeys using Sierra Agent Studio, partnering with product and customer operations to ensure safe, accurate and timely resolutions. In this role you will own end-to-end journeys across Personal Loans, Card, BNPL and more, setting standards for how Upgrade builds, tests and ships AI experiences.
AI Experience Engineer – Conversational AI Journeys in Montréal employer: Upgrade, Inc.
Upgrade, Inc. is an exceptional employer that fosters a collaborative and innovative work culture, allowing you to thrive in a fully remote environment. With a strong emphasis on employee growth, you'll have access to continuous learning opportunities and the chance to shape the future of automation services that impact production teams across North America. Join us to be part of a forward-thinking company that values your contributions and supports your professional journey.
