Coordinate customer orders through clear communication, route planning, and driver support in a dispatcher and customer service role. Keep deliveries moving while maintaining accurate order information.
This dispatcher and customer service role focuses on answering questions, assigning orders, and supporting efficient delivery operations. You will communicate with customers through calls, texts, and chats while coordinating drivers. Patience, organization, and comfort using computers and phones are important for handling changing order needs.
Key Responsibilities:
- Answer customer calls, texts, and chats about orders
- Assign orders to drivers and plan efficient routes
- Resolve late or problem orders patiently
- Keep order statuses accurate and current
Requirements:
- Clear, friendly communication in English
- French language skills considered an asset
- Organization under pressure during changing orders
- Comfort using computers and phones
- Customer service experience preferred
Use customer service, dispatch coordination, and route planning skills to keep orders moving and drivers informed.
