Support uOttawa users with hardware troubleshooting and software deployment as a Senior IT Support Technician on the Main Campus. Serve internal clients across a designated Faculty or Service.
This 11-month employee assignment sits within IT Service Management, Deskside Support. You will diagnose technical issues, maintain connectivity, install equipment, and support software upgrades. The work serves end users requiring infrastructure, hardware, peripherals, mobile devices, and other technology assistance.
Key Responsibilities:
- Troubleshoot and repair hardware, software, and infrastructure issues
- Monitor peripherals and connectivity for acceptable service levels
- Install computers, networks, adaptors, and other IT equipment
- Test and upgrade software for efficient client deployment
- Support large faculty projects and computing labs as required
Requirements:
- College diploma or equivalent education and experience
- Three years of technical support experience
- Knowledge of networking protocols, operating systems, and security standards
- Ability to explain technical information to nontechnical audiences
- French and English bilingualism, spoken and written
Bring analytical troubleshooting, customer service, and deployment expertise to uOttawa's Main Campus IT support team.
Senior Deskside IT Support Technician employer: uOttawa | Carrières - Careers
The University of Ottawa is an exceptional employer, offering a vibrant work culture that prioritizes diversity, inclusion, and collaboration. As a part-time professor in the Faculty of Education, you will have access to generous benefits, including competitive salaries and comprehensive insurance coverage, while contributing to a dynamic academic environment at Canada's largest bilingual university. With a commitment to employee growth and a supportive community, this role provides a meaningful opportunity to shape the future of science education.
Contact Details:
uOttawa | Carrières - Careers Recruitment Team
