At a Glance
- Tasks: Lead a dynamic team to enhance customer engagement and retention in the automotive retail sector.
- Company: Join Unleashd Technologies, a leader in customer success with a focus on innovation.
- Benefits: Remote work, competitive salary, and opportunities for professional growth.
- Other info: Travel across Western Canada to support customers and build lasting relationships.
- Why this job: Make a real impact by driving customer satisfaction and leading a high-performing team.
- Qualifications: 8+ years in Customer Success and strong leadership skills required.
The predicted salary is between 90000 - 110000 $ per year.
Elevate customer engagement and retention as the Director of Customer Success at Unleashd Technologies.
This remote role involves leading a team while traveling to support customers across British Columbia and Alberta.
In this pivotal position, you will manage the Customer Success Management team, enhancing customer experiences within the automotive retail sector.
Collaborating with various departments, you'll coach employees on product adoption, offering hands-on support in the field.
Your leadership is crucial for customer retention as well as identifying opportunities for expansion throughout Western Canada.
Key
Responsibilities
- Lead and develop a high-performing Customer Success team
- Conduct field coaching during product launches and reviews
- Establish and promote customer success standards across regions
- Utilize data to foresee customer risks and opportunities
- Build relationships with dealership leaders and attend regional meetings
Requirements
- 8+ years in Customer Success or related Saa S roles
- 4+ years of direct people leadership experience
- Strong understanding of Saa S customer success practices
- Experience in automotive retail or dealership tech industries
- Willingness to travel regularly across Western Canada
Drive user satisfaction and retention with effective strategies and strong leadership at Unleashd Technologies. #J-18808-Ljbffr
Director of Customer Success – Canada in Calgary employer: Unleashd Technologies Ltd.
Unleashd Technologies is an exceptional employer that prioritizes employee growth and engagement, offering a dynamic remote work environment while supporting customers across beautiful British Columbia and Alberta. With a strong focus on collaboration and innovation, employees benefit from hands-on coaching opportunities and the chance to lead a high-performing team in the automotive retail sector. Join us to make a meaningful impact and enjoy a culture that values customer success and professional development.
Contact Details:
Unleashd Technologies Ltd. Recruitment Team
