Lead clinical service operations at the University of Waterloo through EHR expertise, workflow leadership, and client-focused administration. This is a full-time permanent position.
The Manager, Client Services and Operations, provides strategic oversight across Campus Wellness units, including Health Services, Specialized Care, Counselling Services, and Health Promotion. You will supervise Client Service Representatives, improve administrative workflows, and align service delivery with privacy, accessibility, and quality standards.
Key Responsibilities:
- Lead client service operations and continually improve administrative workflows
- Oversee Electronic Health Record workflows, testing, training, and troubleshooting
- Develop procedures supporting inclusive, accessible client service
- Coordinate schedules, coverage, appointments, and service disruptions
- Present operational data and recommendations for continuous improvement
Requirements:
- University or college degree in administration or related field
- At least five years of recent supervisory or management experience
- Experience in mental and physical healthcare settings
- Extensive Electronic Health Record knowledge; Accuro preferred
- Knowledge of PHIPA, FIPPA, and institutional privacy requirements
Apply clinical operations leadership, EHR knowledge, and sound judgment to strengthen Campus Wellness services at Waterloo.
Clinical Services Operations Manager in Alton employer: University-of-Waterlo
The University of Waterloo is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for professionals dedicated to equity and accessibility. With a strong commitment to employee growth, the university offers numerous development opportunities and resources to enhance your skills while working in a vibrant academic environment. Located in a dynamic community, you will enjoy a fulfilling career that not only supports personal advancement but also contributes to meaningful change in the lives of students and staff.
