Residence Steward in Toronto

The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

Founded in 1974, Woodsworth College has become a thriving community of more than 5,500 students. We celebrate excellence in a collegial setting and commit to promoting accessibility and equity. Our mission is to provide the best educational experience for a diverse student body, which includes a large number of part‐time and non‐traditional students.

Under the general direction of the Manager, Residence Life, the Residence Steward supports the operation of the residence front desk and provides guidance to the Front Desk Porter team. As part of the Woodsworth College Residence team in the Office of the Dean of Students, the Residence Steward holds an important student‐facing role and acts as a first point of contact for Woodsworth College residents and students at the College Residence Front Desk.

Responsibilities include:

• Greeting residents, students, and visitors
• Transferring telephone calls
• Processing mail and parcels
• Monitoring building access
• Issuing keys and equipment
• Other reception duties
• Supporting key residence operations, including after‐hours scheduling for casual front desk porters
• Reviewing key and equipment audits
• Ordering supplies
• Responding to email inquiries
• Supporting semesterly transitions of fall/winter students and summer guests

Your responsibilities will include:

• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Resolving minor complaints within the scope of the role and referring larger issues when appropriate
• Acting as the first point of contact for general enquiries
• Checking residence database to confirm resident identification
• Maintaining registration information of all residents
• Updating and maintaining front desk porter's manual
• Performing routine building checks
• Coordinating staff schedule to ensure proper coverage
• Coordinating the recruitment process and training of casual staff
• Directing the activities of casual staff

Essential Qualifications:

• High School Diploma or acceptable combination of equivalent experience
• Minimum two (2) years of relevant experience working in a front‐line, student‐facing role in a student residence environment
• Experience with maintaining and updating daily information such as a shift log
• Experience with recruitment and training of casual staff and/or student staff
• Familiarity with coordinating staff schedules to ensure proper coverage
• Experience with a reservation/residence database such as StarRez
• Familiarity with coordinating the collection and issuing of keys
• Demonstrated strong organizational and time‐management skills
• Demonstrated strong customer service skills with experience promoting equity, diversity and inclusion in the workplace
• Excellent problem‐solving skills
• Excellent oral and written communication skills
• Intermediate skills with Excel, Word and Outlook
• Proven ability to work independently

Assets (Nonessential):

• Familiarity with StarRez, Salto ProAccess Space
• Experience gained from working at a college and university residence
• Familiarity with U of T, the Faculty of Arts & Science, and Woodsworth College

To be successful in this role you will be:

• Accountable
• Intuitive
• Motivated self‐learner
• Multi‐tasker
• Organized
• Responsible
• Team player

Closing Date: 11/10/2026, 11:59PM ET

Employee Group: USW

Appointment Type: Ancillary Operations

Schedule: Full-Time

Pay Scale Group & Hiring Zone: USW Pay Band 04 -- $52,327 with an annual step progression to a maximum of $66,919.

Job Category: Student Services

Lived Experience Statement: Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement: The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community.

Accessibility Statement: The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members.