Customer Experience Representative in Toronto

The University of Toronto’s Faculty of Kinesiology and Physical Education is globally recognized for developing and advancing knowledge about the interactions of physical activity and health through outstanding undergraduate and graduate education programs, cutting-edge research and the delivery of sport, recreation and high performance athletic opportunities for students, staff, faculty and community members across the three campuses. In achieving this vision, the Faculty is guided by values of integrity, respect, equity and diversity.

Your opportunity: Reporting to the Manager, Active Healthy Living Centre, the Customer Experience Representative is responsible for working cooperatively, in a team environment to deliver a high level of customer service to all current and potential members of the athletic centre. The incumbent’s role is to project a positive, welcoming, and professional image at all times, representing the Faculty in an inclusive manner and to provide fast, efficient, and friendly customer service. Must have the ability to work evenings, weekends and weekdays.

Your responsibilities will include:

• Using Fusion recreation management software system for membership sales, program registrations, towel and locker sales and other transactions
• Providing detailed information on program and/or course eligibility requirements, procedures, policies and deadlines
• Troubleshooting and resolving routine issues
• Disseminating information
• Applying established standards when responding to emergencies
• Serving as a resource to others by providing (non-supervisory) job-related guidance

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience.
• Minimum three years experience working in a front-desk customer service focused role in an athletic facility
• Minimum one year processing transactions on Fusion recreation management software, including Point of Sale, registrations, scheduling and reporting
• Experience working with the public in a high volume, fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook, Publisher) and Adobe Acrobat is required
• Strong interpersonal skills
• Ability to exercise tact, diplomacy and discretion
• Strong conflict resolution skills
• Displays good judgement
• Strong customer service focus
• Strong knowledge of the Faculty’s Intramural, Intercollegiate, Instruction, Junior Blues, and Camp U of T programs and procedures

To be successful in this role you will be:

• Approachable
• Communicator
• Intuitive
• Multi-tasker
• Organized
• Problem solver
• Team player

Closing Date: October 28, 2026, 11:59PM ET

Employee Group: USW

Appointment Type: Budget - continuing

Schedule: Full-time, Monday to Friday, 6:45am-2:30pm

Pay Scale Group & Hiring Zone: USW Pay Band 07 -- $62,646. with an annual step progression to a maximum of $80,116. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.

Job Category: Athletics

Lived Experience Statement: Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement: The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

Accessibility Statement: The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.