Content Coordinator, University Relations in Saskatoon

Primary Purpose: The Content Coordinator contributes to the implementation, measurement, and evolution of the digital strategy that engages stakeholders and builds the University of Saskatchewan brand in alignment with strategic priorities and the Mission, Vision and Values.

Nature of Work: Reporting to the Manager, Digital Strategy, the Content Coordinator will update and enhance the university website to support institutional goals. The Content Coordinator will work with stakeholders to optimize digital experiences with two key goals in mind: maximize user/customer satisfaction and achieve business objectives.

• Create interactive experiences: working within the digital strategy team to create and update the content, structure and flow of the university website by simplifying how users navigate services and programs, leveraging our current UX/UI patterns and testing new ones.
• User research: Perform user research to discover user goals, inform information architecture, participate in the development of journey maps, wireframes and prototypes. Refine user-centered designs by understanding the intersection of usability and business requirements.

Work is done in the context of enterprise architecture principles, brand standards and data governance frameworks and requires a proactive and creative approach in a complex, academic environment. This position requires a high level of energy and competence, and acts as a change agent to influence and promote a user- and- digital-first approach in support of the university’s goals and strategic plans.

Typical Duties or Accountabilities:

• Coordinate content updates across multiple digital channels and stakeholders to ensure consistency in messaging, branding, and user experience.
• Conduct regular content audits and identify opportunities to improve content quality, organization, and performance.
• Collaborate with staff across the organization to create web pages and content that achieve organizational goals and makes content easy to find and navigate for end-users.
• Consult with colleges, departments, and administrative units to understand business objectives and translate them into effective digital solutions.
• Monitor key performance indicators and report results to relevant stakeholders (uses defined metrics to identify areas for improvement).
• Identify user experience problems and propose possible UX solutions based on user research, business goals and technical constraints.
• Establish success metrics and measure outcomes of digital initiatives.
• Conduct reviews and usability assessments to identify pain points and barriers within digital experiences.
• Participate in and conduct user research to inform design decisions.
• Develop information architecture of both internal and external websites and applications with a focus on findability, discoverability, accessibility, usability and sustainability.
• Improve content discoverability through search optimization strategies.
• Ensure digital experiences meet accessibility and usability standards while supporting long-term sustainability and maintenance.

Education: University degree in communications, marketing, interaction design or a related field. An equivalent combination of education and experience may be considered. UX certification would be considered an asset.

Experience: One year of website development/content creation experience or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.

Skills: Experience working within cross-functional teams that are strong advocates for user-centered design principles and methodologies; Experience in Content Management Systems; Flexible, open-minded, willing to adapt to changing/competing priorities, able to manage multiple demands, and skilled in time management; Someone who enjoys learning and continually seeking new ways to grow personally and professionally; Strong written communication and content creation skills; Familiarity with Adobe Creative Suite and/or Canva; Basic knowledge of HTML/CSS/Javascript.

Department: University Relations

Status: Term 10 months with the possibility of extension

Employment Group: ASPA

Full Time Equivalent (FTE): 1.0

Salary: The salary range, based 1.0 FTE, is $53,091.00 - 82,954.00 per annum. The starting salary will be commensurate with education and experience.

Work Location: May be eligible for hybrid work under the terms of USask's Alternative Workspace Guidelines.

The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve.

The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact us for assistance.