Support student financial records at the University of Ottawa using bilingual client service and detailed accounting analysis. This employee role is based at Main Campus.
Reporting to the Associate Supervisor of Customer Service, the Intermediate Information Officer advises students about statements, payments, reimbursements, and financial arrangements. The position also evaluates requests, updates records, analyzes invoices, and follows up with university services. Success requires accurate explanations, sound judgment, and professionalism with clients.
Key Responsibilities:
- Greet and advise students about financial records and payment methods
- Explain statements, tax documents, policies, deadlines, and procedures
- Process refunds and monitor administrative deadlines for files
- Update student and vendor information in financial systems
- Classify confidential files and draft internal procedural guides
Requirements:
- Post-secondary administration or accounting education, or equivalent experience
- Two years of client service experience as a contact person
- Experience entering and verifying data accurately
- Two years interpreting, explaining, and applying policies
- Bilingual English and French communication, oral and written
Bring bilingual communication, accounting knowledge, and careful record management to student financial services at the University of Ottawa.
Student Accounts Information Officer employer: University of Ottawa
The University of Ottawa is an exceptional employer, offering a dynamic and inclusive work environment that prioritizes diversity and equity. As a part-time professor in the Faculty of Education, you will have the opportunity to engage with motivated students while contributing to innovative research and teaching practices. The university fosters professional growth through collaborative initiatives and provides a supportive atmosphere that values creativity and respect.
