At a Glance
- Tasks: Provide top-notch IT support and troubleshoot hardware/software issues for university users.
- Company: Join the University of Ottawa's dynamic IT team at Roger Guindon Hall.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Bilingual in French and English is a plus; great chance to enhance your IT skills!
- Why this job: Make a difference by helping students and staff with their tech needs every day.
- Qualifications: Must have a related diploma and three years of technical support experience.
The predicted salary is between 41850 - 51150 $ per year.
Support university users through hardware troubleshooting and software deployment as a Senior IT Support Technician at Roger Guindon Hall.
This employee position provides technical service within Deskside Support.
Working in IT Service Management, you will advise end users and resolve issues involving infrastructure, hardware, software, peripherals, and other equipment.
The position requires networking knowledge, operating system experience, and customer service skills.
You will also support installations, upgrades, and connectivity.
Key Responsibilities
- Troubleshoot and repair hardware, software, infrastructure, and peripherals
- Support mobile devices, audiovisual, scientific, and distance education equipment
- Monitor hardware, software, and peripherals for consistent service
- Install and configure computers, networks, and network adaptors
- Install, test, upgrade, and deploy client software
Requirements
- Related college diploma or equivalent education and experience
- Three years of technical support experience
- Knowledge of networking protocols and connectivity troubleshooting
- Operating systems experience supporting large user groups
- Spoken and written French and English bilingualism
Apply senior technical support expertise, diagnostic skills, and software deployment experience within the University of Ottawa's IT environment.
Senior IT Support Technician employer: University of Ottawa
The University of Ottawa is an exceptional employer, offering a dynamic and inclusive work environment that prioritizes diversity and equity. As a part-time professor in the Faculty of Education, you will have the opportunity to engage with motivated students while contributing to innovative research and teaching practices. The university fosters professional growth through collaborative initiatives and provides a supportive atmosphere that values creativity and respect.
