At a Glance
- Tasks: Support students by addressing their needs and guiding them through academic processes.
- Company: Join the University of Ottawa's Student Affairs team, dedicated to enhancing student experiences.
- Benefits: Competitive salary, professional development, and a vibrant campus community.
- Other info: Opportunities for career growth and involvement in exciting university events.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for student support.
The predicted salary is between 14900 - 86083 $ per year.
Job Type: Employee
Anticipated Duration in Months (for contracts and temporary assignments): N/A
Job Family: Academic Administration
# of Open Positions: 2
Faculty/Service - Department: Student Affairs, InfoService, Customer Service I, Registrar Services
Campus: Main Campus
Union Affiliation: SSUO
Date Posted (YYYY/MM/DD): 2026/10/22
Applications must be received BEFORE (YYYY/MM/DD): 2026/11/02
Hours per week: 35
Salary Grade: SSUO Grade 08
Salary Range: $68,149.00 - $86,083.00
About Student Affairs: Student Affairs is at the very heart of the student experience at the University of Ottawa. We recruit the very best future students, support them throughout their university years and leave them well-prepared for fulfilling careers and future studies. Our team of more than 600 dedicated staff provides the services that keep students happy, well and thriving as they pursue their ambitions.
Position Purpose: Serve as a first point of contact for students by receiving, acknowledging, anticipating and responding to various student requests and by ensuring above average client service in order to attract, retain and maintain the student population rate in all programs of study.
In this role, your responsibilities will include:
- Assess student needs: Evaluate student needs by analyzing, identifying, interpreting and translating student needs to determine which policies and procedures need to be activated.
- Plan interventions: Support the planning process for student interventions by providing a diagnosis and recommendations to address student issues.
- Execute interventions: Assist to the implementation process by providing relevant information to inform the approach for each intervention.
- Follow-ups: Perform follow-ups for student files to facilitate meeting administrative and academic timelines.
- Direct students to the appropriate authority: Redirect students to the appropriate services to ensure they receive proper support to help them pursue their studies.
- Admissions: Analyze student files with conditional acceptance and/or equivalences, so the Academic Development and Student Retention Specialist can follow up with these students.
- Modification to program of study: Serve as a first point of contact for students by receiving, acknowledging and taking action on student requests for modification to their selected program of study.
- Course selection and registration application process: Serve as a first point of contact for students by receiving and acknowledging student requests for course selection and registration.
- Academic performance: Evaluate files pertaining to academic performance and taking all necessary steps to populate relevant systems.
- Retention: Identify students in difficulty and students who might potentially experience academic difficulties by analyzing academic performance and other relevant data (ex. absenteeism rates).
- Student mobility: Serve as a first point of contact for student by receiving and acknowledging student requests pertaining to student mobility (ex. permission letters, agreements, etc.).
- Graduation: Conduct a primary evaluation of files while respecting the policies and processes to identify and prepare files for graduation.
- Other programs and associations: Determine the students' eligibility for programs and services.
Senior Officer, Academic Development and Operations in Ottawa employer: University of Ottawa
The University of Ottawa is an exceptional employer, offering a dynamic and inclusive work environment that prioritizes diversity and equity. As a part-time professor in the Faculty of Education, you will have the opportunity to engage with motivated students while contributing to innovative research and teaching practices. The university fosters professional growth through collaborative initiatives and provides a supportive atmosphere that values creativity and respect.
