Support University of Guelph students through admissions, enrolment, records, and financial aid inquiries in Guelph, Ontario. Deliver empathetic service across multiple channels.
The Lincoln Alexander Student Service Centre seeks a front-line assistant supporting diploma, undergraduate, and graduate students. You will address admissions, registration, scholarships, tuition, exams, and graduation questions. The temporary full-time assignment runs from November 9, 2026, to May 7, 2027.
Key Responsibilities:
- Respond to student inquiries by phone, email, chat, and in person
- Review documents and explain appropriate next steps
- De-escalate emotionally charged situations tactfully and diplomatically
- Process applications, financial aid, records, and enrolment data
- Provide backup support across Registrarial Services
Requirements:
- Two-year Community College Diploma; undergraduate degree preferred
- At least two years of front-line customer service experience
- Handle confidential information with discretion and attention to detail
- Manage high-volume inquiries while multitasking effectively
- Demonstrate empathy, adaptability, judgement, and advanced communication skills
Apply your student service, data entry, and communication skills supporting accurate, confidential guidance at the University of Guelph.
Student Services Assistant University of Guelph employer: University of Guelph
The University of Guelph is an exceptional employer that prioritizes academic excellence and inclusivity, making it a rewarding place for professionals in the field of education. With a strong commitment to employee growth, the university offers numerous opportunities for professional development and collaboration within a supportive work culture. Located in a vibrant community, employees benefit from a dynamic environment that fosters innovation and strategic planning in curriculum development.
