Systems Administrator I in Vancouver

The Systems Administrator II designs systems software solutions, defines systems scope, and provides recommendations for all systems supported infrastructure as part of regular operations.

UBC IT Communication and Collaboration Services provides a suite of services to the University community including Microsoft 365, SharePoint, FASmail, Email Relaying (Email delivery and spam/virus scanning), Voice Services and Digital Signage. Reports to the Team Lead, Collaboration Services. Works independently and jointly within the Collaboration Services team. Collaborates with management and staff from all sections of Information Technology, other administrative and academic offices, and faculty to coordinate application support. Interacts directly with other University technology professionals.

Specific Duties:

• Analyzes client unit requirements and business processes, and creates solution proposals for implementation, which may include diagrammed workflows, programming logic and equipment and software specifications.
• Participates in the assessment of client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to identify business priorities and recommends options.
• Builds and sustains good working relationships with customers and captures the customers business needs.
• Develops scripts to automate and improve processes, monitor servers, extract and convert data.
• Develops and maintains relevant documentation, including operational procedures and guides for customers, end-users, and application support teams.
• Modifies applications and conducts testing of customizations to ensure specifications are met.
• Documents these changes and subsequent QA scenarios.
• Collaborates with peers/team members to identify, analyze, recommend and implement appropriate system enhancements that will improve existing information systems and improve business processes and productivity.
• Provisions SharePoint, Exchange and other related service using tools such as Active Directory and relevant application admin tools, developing and coding business logic and workflows.
• Develops expertise in the functionality of vendor products.
• Works directly with the vendors technical support center to resolve product issues.

Core Duties:

• Designs solutions to resolve system related business problems, meet user requirements, and streamline system work flows.
• Formulates and defines system scope and objectives and recommends a strategy, potential solution, or "work-around".
• Monitors and analyzes systems issues and provides recommendations for all systems supported infrastructure as part of regular operations.
• Provides guidance and training to less experienced administrators.
• Writes and maintains systems documentation including user and technical manuals.
• Designs, provisions and configures systems.
• Acts as a liaison between technical groups and stakeholders to coordinate the system’s installation and ensure technical compatibility and satisfaction.
• Prepares documentation and defines system specific dependencies to assist in problem analysis.
• Provides recommendations for improving procedures and coordinating system implementation.
• Integrates development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
• Maintains appropriate professional designations and up-to-date knowledge of current information technology techniques and tools.
• Performs other related duties as required.

Minimum Qualifications:

• Undergraduate degree in a relevant discipline.
• Minimum of three years of related experience, or the equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications:

• Experience working with Power Platform, including Power Automate flows for workflow automation and integration with M365 services.
• Demonstrated experience working with Microsoft 365 services, with a focus on SharePoint Online and the broader M365 ecosystem including Teams, OneDrive, and Exchange.
• Experience developing with modern web technologies including React, JavaScript/TypeScript, HTML, and CSS; practical experience building or customizing SharePoint Framework (SPFx) web parts, extensions, and integrated components within the M365 platform.
• Experience configuring and developing for SharePoint is an asset.
• Good understanding and experience with testing best practices/concepts is required.
• Ability to effectively manage multiple tasks and priorities and work under pressure to meet time sensitive and mission critical deadlines.
• Ability to take initiative and work with limited direction.

Core Competencies:

• Collaboration (Intermediate – I): Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes.
• Communicating for Results (Intermediate – I): Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.
• Problem Solving (Intermediate – I): Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems.
• Accountability (Intermediate – I): Sets objectives that meet organizational needs.
• Information Systems Knowledge (Intermediate – I): Resolves escalated problems of technical support.
• Initiative (Intermediate – I): Seeks out new challenges that require risk taking.

Company Culture:

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world.

Equity and Diversity:

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code.

Accessibility:

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at workplace.accessibility@ubc.ca.