Professional Programs Manager in Vancouver

The Professional Programs Manager is responsible for developing, delivering, evaluating and managing the recruitment, admissions, retention and academic success of students enrolled in the Master of Public Health (MPH) and Occupational and Environmental Health (OEH) programs in the School of Population and Public Health (SPPH). This position is expected to work 65% on the MPH program and 35% on the OEH program.

The Professional Programs Manager develops marketing and recruitment strategies and executes admissions policies, processes and systems designed to attract applicants, yield high-calibre students, and optimize student experience and outcomes for the School’s professional degree programs. These programs are critical to the School’s reputation, resource generation and success. The position is also responsible for managing strategic initiatives across all SPPH programs, including student recruitment and marketing, experiential learning, alumni activities, career development networks, and external relations. The Manager also serves as a resource and liaison to related committees.

The incumbent interacts with faculty, instructors, staff, students and personnel from public sector organizations, and provides supervision to two Program Coordinators. This requires excellent judgment, diplomacy and highly developed interpersonal skills.

The Programs Manager works closely with two faculty Program Directors and two Program Coordinators to ensure the success of two SPPH programs that produce highly trained professionals. These programs require meaningful interaction with external organizations to support relevant professional experiential learning and to optimize student success.

In addition, the Manager works closely with the SPPH Senior Education Manager as well as the Associate Director Education to lead, develop and manage strategies that span all SPPH programs. These include student recruitment and marketing, experiential learning opportunities, professional and career development, and relations with alumni and external organizations.

Current Student Support:

• Works closely with faculty Program Directors and support staff to develop, deliver and evaluate services and processes to support the student learning experience for SPPH professional programs.
• Maintains consistent communication with students for day-to-day program and university related dates, deadlines and events. Provides one to one advising for MPH and OEH Students.
• Oversees processes to ensure tracking of students with respect to academic progression. Provides advice to students experiencing academic and/or personal difficulties.
• Monitors student progress including progress in meeting timelines and other program requirements, leaves of absences, student supervisory issues, and academic appeals as well as ensuring that all graduation requirements have been completed.
• Prepares annual reports on student progression and placement statistics, employer profiles, local, national and international work for review by Program Directors and Program Advisory Committees.
• Oversees organization of orientation and graduation activities for the MPH and OEH programs.

Future Student Recruitment and Marketing:

• Researches, develops and implements strategies to support enrolment goals for the professional programs.
• Develops, writes and oversees the publication and distribution of graduate admissions and advising materials (print and electronic).
• Advises prospective students on application procedures, eligibility and program requirements; registration, academic policies, award application deadlines and requirements, and transfer credits.
• Establishes and maintains external relations with companies and organizations to foster relationships with prospective students and future applicants.
• As required, develops, organizes and conducts multi-faceted recruiting events in-person and online.

Admissions Management:

• Oversees the admissions procedures of the professional programs and ensures outstanding customer service to applicants and the members of the Faculty Admissions Committees.
• Provides expertise, advice and knowledge of University and program-specific policies and procedures to students and faculty.
• Oversees and directs support staff to process applications.
• Assesses academic and non-academic factors pertaining to the evaluation and admission of domestic and international applicants.

Curriculum and Program Development:

• Prepares, drafts and presents policy and procedural documents for the effective operation and delivery of professional programs.
• Researches and analyzes multiple data sources to make recommendations to the Program Directors for curriculum reviews and course changes based on student feedback and program goals.
• Collaborates with the SPPH education team to support the course registration process for all professional graduate course offerings.

General Program Duties:

• Contributes to program planning; liaising with instructors, internal departments and external organizations.
• Participates fully in processes to ensure optimal functioning of the Education Team.
• The Professional Programs Manager is also expected to take on special projects, as assigned from time to time by the Senior Education Manager.

Minimum Qualifications:

• Undergraduate degree in a relevant discipline.
• Minimum of three to four years of related experience, or an equivalent combination of education and experience.

Preferred Qualifications:

• Master’s degree in Education, Health Sciences, Health Administration, Health Services, or Communication preferred.
• Excellent communication skills including fluent oral and written English.
• Ability to effectively manage multiple projects; to prioritize and work effectively under pressure to meet deadlines.