Residence Life Manager

Job Category: M&P - AAPS

Job Profile: AAPS Salaried - Student Management, Level B

Job Family Group: Staff - Non Union

Department: UBCO | Residence Life | Student Housing and Hospitality Services | Business Operations

Compensation Range: $7,158.42 - $10,292.25 CAD Monthly

This position is subject to the satisfactory completion of required background checks.

UBC Okanagan Student Housing offers on-campus accommodation to approximately 2,100 students with a variety of modern traditional, single-connected and townhome style residences. The residence community is comprised of eight traditional-style residence and two suite-style residence communities. 85+ live-in student staff support a dynamic Residence Life program that features nine vibrant living learning communities.

As a member of the Residence Life leadership team, this position is responsible for providing support services that foster student learning, success and strong student communities through meaningful orientation and transition experiences. Establishes a climate that supports and facilitates a student-focused approach to customer service and support. Supports and contributes to the implementation of the UBC Student Residential Experience such as Residence Life program curriculum development, staff recruitment, supervision, training and development, and student leadership development. Responsible for all aspects of student life in an on-campus residence area and live in assigned accommodation. Manage the overall program and the residence life budget in their assigned area. Coordinate the delivery of all Residence Life services to residents to accomplish departmental goals. This position is responsible for providing a residence life program that furthers student recruitment, retention, academic success, personal, community and leadership development.

Residence Life is a 24-hour operation providing support to students and responding to all resident crises and residence emergencies as well as inquiries from students, parents, emergency services and other university personnel. The Residence Life Manager is required to live in an assigned private apartment in their residence area, and is highly visible, works flexible hours, and is on-call 24 hours a day, 7 days a week and participates in a rotating on-call schedule for student and residence facilities emergencies. Frequent irregular hours including extended workdays; attendance at evening and weekend meetings, programs, functions; and occasional travel are required. Work has sessional peaks and an annual cycle.

This position provides supervision to a team of student employees including: Residence Advisors, Senior Residence Advisors and Program Resource Advisors. Reports to the Assistant Director, Residence Life. Works in cooperation with Facilities and Maintenance Services team, Residence Front Desk, Residence Administration and other area administrative staff. Regularly liaises with Food Services personnel, Health & Wellness, Campus Security staff, RCMP, Fire Department, and campus Student Services and Student Development units.

Responsibilities:

• Employee Management: Builds, motivates and supervises a team of part-time student staff. Conducts performance management processes of Residence Life student staff which includes performance evaluations, discipline and terminations. Responsible for full cycle recruitment of Residence Life student staff which includes job descriptions, interviews, training and onboarding. Provides 24 hour on-call support of staff responding to students in distress, fire systems and facilities emergencies.
• Community Development: Assist in budget preparation for residence life in assigned residence area and approves and dispenses departmental programming funds at area level. Develop a year-long outline of educational, recreational, social and wellness programs and manages the programming in an assigned residence area.
• Residence Conduct: Promotes, regulates, and supports residence behavioural standards process. Manages administrative judicial process (residence standards) in assigned residence area.
• Crisis Management: Respond to crisis incidents and determine how best to support students to ensure the impact is mitigated and all involved are supported through the interpretation, implementation and administration of departmental policies.
• Student Support: Act as a resource person for students and staff on personal, academic, and social concerns and advise students on a group and individual basis.
• Project Development and Management: Review and assess all aspects of student life in residence including assessing the effectiveness of previous years' policies and programs.
• Partnerships: Represent the Department with non-residence groups; including parents and campus organizations, regarding residence policies, student issues and concerns.
• Facilities: Investigate and make decisions regarding damage assessment appeals. Develop and administer procedures for facilities/equipment reservations and use.

Qualifications:

• Undergraduate degree in a relevant discipline.
• Minimum of three to four years of related experience or the equivalent combination of education and experience.
• Satisfactory Criminal Record Check.
• Ability to communicate effectively verbally and in writing.
• Proficiency with standard office software required.
• Ability to develop and deliver effective presentations and workshops.
• Ability to work effectively independently and in a team environment.
• Ability to analyze problems, identify key information and issues, and effectively resolve issues.
• Ability to deal with a diversity of people in a calm, courteous, and effective manner.
• Oral fluency in a second language an asset.
• Ability to exercise tact, discretion and good judgement.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code.