Patient Programs Coordinator in Kelowna

The Southern Medical Program (SMP) is one of four distributed Medical Undergraduate Degree Program (MDUP) sites within The University of British Columbia’s Faculty of Medicine. The SMP is an innovative collaboration between UBC and the Interior Health Authority (IHA) with a mandate to provide undergraduate medical education training to students throughout the Southern Interior of British Columbia.

This position recruits, trains and supports successful delivery of activities involving patient programs participants, including Standardized Patients (SPs), Volunteer Patients (VPs) and Clinical Teaching Assistants (CTAs), involved in teaching and assessment of medical students for the SMP. This position will require an individual who is comfortable in an atmosphere of ambiguity as systems and processes are regularly revised for quality improvement purposes.

This position reports to the Years 1 and 2 Program Manager and receives direction from the Provincial MDUP Patient Programs Manager to support the comparable delivery of MDUP patient programs activities across the distributed sites. This position works closely and collaboratively with the patient program colleagues, program staff, clinical faculty, and clinical faculty leadership at the SMP.

Work Performed

• Volunteer Patients (VP) Program: Maintains an active VP pool and proactively recruits new VPs from diverse backgrounds. Interviews, selects, trains and evaluates individuals for the VP program. Supports colleagues and program staff in the scheduling of VPs involved in curriculum delivery and student remediation.
• Standardized Patient (SP) Program: Coordinates requirements, responsibilities, and timelines for the delivery of curricular sessions requiring experiential student learning as portrayed by standardized patients. Recruits and trains SPs to simulate medical conditions and/or communication challenges for the teaching and assessment of medical learners.
• Clinical Teaching Associates (CTAs): Supports the recruitment, training and scheduling of Clinical Teaching Associates (CTAs) for sensitive examinations as required.
• General Patient Program Support: Identifies opportunities and fosters engagement with community organizations to celebrate diversity and promote healthy, inclusive education, training and support through the Patient Programs’ activity. Maintains accurate and up-to-date records, file systems and processes ensuring all record keeping meets or exceeds UBC standards.

Qualifications

• Minimum: University degree in a relevant discipline.
• Minimum of two years of related experience, or the equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
• Demonstrated interpersonal and diplomacy skills, as well as demonstrated ability to develop effective working relationships with community members, staff, faculty and students.
• Enthusiasm to nurture an environment that celebrates diversity and seeks to encourage growth in all members of the team.
• Demonstrated strong independent problem-solving and organizational skills.
• Ability to exercise a high level of tact and discretion, sensitivity, empathy, and maintain confidentiality.
• Intermediate to advanced user of MS Office Suite and comfortable learning new technologies.

Equity and Diversity

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged. We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code.

Company Culture

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery.