At a Glance
- Tasks: Lead the Communication Operations team and enhance safety protocols at UBC.
- Company: Join UBC, a diverse and inclusive workplace committed to excellence.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic role with opportunities for innovation and collaboration.
- Why this job: Make a real impact on campus safety while developing your leadership skills.
- Qualifications: Experience in team management and knowledge of compliance standards.
The predicted salary is between 81317 - 99387 $ per year.
The Advisor, Communication Operations is responsible for the day-to-day management of the Communication Operations team, including coaching, performance oversight, general staff supervision, hiring and supporting with staffing needs. The role provides leadership and mentorship to ensure a high standard of service delivery and adherence to established protocols. The position is responsible for auditing and improving operational processes and procedures, internal systems and controls.
The Advisor collaborates with departmental stakeholders to identify opportunities to streamline workflows, enhance system efficiency, support the optimization of security-related technologies and ultimately develop relevant departmental policies to ensure alignment with the university business continuity planning requirements. This role is accountable for maintaining operational readiness, service consistency, and implementation of process improvement initiatives supporting UBC Community Safety goals.
The Advisor supports the Systems and Infrastructure team and works closely with the Manager, Systems and Compliance on matters related to system workflows, technology processes, and operational alignment.
Organizational Status
The Advisor, Communication Operations reports to the Senior Manager, Community Safety Operations and works closely with the UBC Community Safety leadership, as well as internal and external partners. The role exercises independent professional judgement in operational, administrative, and system-level decision-making that directly influences campus-wide safety and security workflows.
Work Performed
- Team Leadership
- Oversees all operations and administrative functions of the Communication Operations Team.
- Develops, communicates and implements administrative and operational strategies to support the goals of the department.
- Oversees the supervision and operational management of Communication Operations staff.
- Responsible for overall recruitment, revision of job description and staff duties, discipline and termination of communication operations staff, and ensuring adherence to relevant legislation affecting the workplace (e.g. Employment Standards, Human Rights Code) and the provision of the collective agreement.
- Regularly consults with and provides operational expertise to the university and department, and external agencies.
- Coordinates overall delivery of Communications Operations Centre services, responding to changing circumstances and monitoring client satisfaction.
- Compliance Support
- Develop frameworks and controls to ensure compliance with UBC policies, FIPPA, regulatory requirements, and industry standards related to communications and dispatch functions.
- Support audits and compliance programs, ensuring protocol adherence for CCTV use, radio communication, and emergency response procedures.
- Conduct regular risk assessments related to communication processes and technologies, identifying vulnerabilities and areas for improvement.
- Ensure all documentation and records related to communications and dispatch operations are accurate and meet compliance standards.
- Oversees the UBC Policy SC16 Safety and Security Camera operator audit program.
- Systems Projects and Innovation
- Works with IT and system administrators to identify gaps in radio, alarm, access control, and dispatch technologies, and recommends upgrades.
- Collaborate with the UBC Community Safety - Applications Specialist to optimize communication data integration with broader security systems for efficiency and reporting.
- Identify inefficiencies in current workflows and propose solutions to optimize processes.
- Monitors performance of security systems and dispatch workflows, reviews key performance indicators.
Advisor, Communication Operations employer: University of British Columbia
UBC Athletics and Recreation is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation. With a strong commitment to diversity and inclusion, employees benefit from professional growth opportunities and the chance to make a meaningful impact in the community through fundraising initiatives. Located in Vancouver, a vibrant city known for its natural beauty and cultural richness, UBC provides a unique advantage for those looking to thrive both personally and professionally.
Contact Details:
University of British Columbia Recruitment Team
