About UniUni
UniUni is an international leader in last-mile logistics, delivering tens of millions of parcels annually across Canada and rapidly expanding in the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offer fast, economical, and reliable services to local, domestic, and international e-commerce clients.
- Monitor and track last-mile delivery quality, including key metrics such as scanning rate, delivery success rate, and timeliness; provide customized performance reports to clients.
- Efficiently respond to customer inquiries and handle service tickets to ensure timely resolution.
- Assist in handling exceptions and disputes.
- Build and maintain strong collaborative relationships between clients and internal teams (e.g., operations, product, sales).
- Use data analysis to identify issues in service processes, drive continuous improvement, and generate regular reports.
- Support cross-time zone communication and overtime work during peak seasons of e-commerce logistics.
- Strong Mandarin and English communication skills (both written and spoken), capable of engaging effectively with China based and overseas clients.
- Experience in logistics, particularly in e-commerce logistics, is preferred.
- Strong customer service mindset, problem-solving skills, and ability to work under pressure.
- Proficient in data processing and analysis; skilled in Excel for data modeling and reporting.
- Excellent cross-functional collaboration and time management skills, with the ability to multitask effectively.
- Experience in stakeholder management or team collaboration is a plus.
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