Coordinate customer service operations in Toronto with United Way Greater Toronto, using databases, Excel, and strong communication skills. This nine-month contract supports donors, volunteers, and staff.
Reporting to the Manager, Customer Service, you will serve as a first point of contact while coordinating Operations and Account Services activities. The role combines inquiry resolution, donation processing, reporting, documentation, database maintenance, and operational support. It requires one to three years of administrative experience serving internal and external constituents.
Key Responsibilities:
- Resolve telephone and email inquiries across customer entry points
- Process phone donations and issue accurate tax receipts
- Create KPI dashboards and circulate regular operational reporting
- Maintain knowledge bases, procedures, records, and training documentation
- Coordinate schedules, progress tracking, platforms, campaigns, and database activities
Requirements:
- One to three years of administrative experience
- Database experience and intermediate to advanced Excel and Word skills
- Strong mathematical, organizational, communication, and time management abilities
- Excellent accuracy, attention to detail, and deadline management
- Constituent Relationship Management experience considered an asset
Bring customer service, reporting, database, and coordination expertise to United Way Greater Toronto's Toronto operations team.
Customer Service Operations Coordinator in Toronto employer: United Way Greater Toronto
United Way Greater Toronto is an exceptional employer that prioritizes values-driven work and community impact, making it a fulfilling place for the Manager, Research and Evaluation role. With a strong commitment to employee well-being, generous benefits, and a collaborative culture, staff members are empowered to grow professionally while contributing to meaningful social change in the vibrant Greater Toronto Area. Join a team that not only values diversity and inclusion but also actively engages in innovative solutions to address the region's most pressing challenges.
Contact Details:
United Way Greater Toronto Recruitment Team
