Service Associate in Ottawa

Job Description

Together, we are Marken, UPS Healthcare Precision Logistics.

As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain.

With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Main Duties and Responsibilities

• Ensures shipments are prepared in accordance with Special Instructions and expedited on time and within required specifications
• Ensures appropriate packaging provision, (Credo & Bio boxes and Dry Vapor shippers) are completed in a timely manner, being supported by the Operations Supervisor
• Collaborates with management and department personnel throughout Marken to ensure that capabilities are available to meet client and service demands
• Delivery of exceptional service to both external and internal clients
• Performs tasks in full compliance with regulatory and trade laws and processes
• Supervises third parties (local agents, airlines, suppliers, etc.) to ensure compliance and expectations
• Contributes towards corporate initiatives and incorporating network best practices
• Develops and implements strategic plans in cooperation with the LATAM and Global Marken leadership teams
• Organizes/maintains inventory and storage area
• Measures and reports the effectiveness of warehousing activities
• Assures client expectations are met and exceeded
• Maintains quality service by establishing and enforcing organizational standards
• Satisfies and builds loyalty with external and internal clients

Requirements

• Operations experience in healthcare supply chain, services and logistics
• Demonstrated process improvement, planning and execution skills
• Strategic thinking ability
• Good organizational and time management skills
• Working knowledge of IATA regulations, including Transportation of Dangerous Goods
• Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications (Excel)
• Good problem-solving skills are required in identifying/alerting others to operational problems
• Excellent communications skill (both verbal and written) required to convey/clarify information
• Unquestionable character and integrity
• This role will require weekend work

Responsibilities

• Load and unload shipments for delivery.
• Knowledge of and abide by all safety, security, and operating procedures for pickup and delivery of customer packages and operating motor vehicles including remaining in compliance with all Federal, state, and local laws.
• Scan information on airbills and manifests.

Compensation & Benefits

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $17.45 per hour to $28.35 per hour.

Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience.

Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law

The company offers the following benefits for this position, subject to applicable eligibility requirements.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program
• Shift/Hours
• Monday - Friday from 9:00 AM - 5:30 PM PST
• Employee Type
• Permanent
• Other Criteria

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other

Criteria: UPS is an equal opportunity employer.

UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

• Basic Qualifications
• Must be a U. S. Citizen or National of the U. S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U. S. for this employer.
• Pay Range

Our compensation reflects the cost of labor across several US geographic markets.

The base pay for this position ranges from $18.25/hr to $34.00/hr.

Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate's work experience.

Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements.

Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

The company offers the following benefits for this position, subject to applicable eligibility requirements.

Fair Chance Act Disclosure

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

UPS does consider job applicants with prior criminal convictions.

In 1907, two teenage entrepreneurs in a Seattle basement started with a $100 loan and created what would become the world's largest package delivery service.

Today, operating in more than 220 countries and territories, UPS is committed to moving our world forward by delivering what matters.

UPS and its more than 500,000 UPSers around the globe are a transportation and logistics leader, offering innovative solutions to customers, big and small.

UPS understands and appreciates its responsibility to help build safe, stronger and more resilient communities founded on justice and economic opportunity for all, supported by a healthy, sustainable global environment.