Route Service Supervisor in Kingston

At UniFirst, we Always Deliver—for our customers and our people. As a Route Service Supervisor you'll lead and work alongside a team of Route Service Representatives who service a diverse portfolio of customers each day, from small family-owned businesses to large corporate locations. This is an entry-level supervisor opportunity designed for career-minded individuals eager to grow, develop leadership skills, and advance within a stable, customer-focused organization.

What Your Role Entails:

• Provide route coverage during Route Service Representative absences (e.g., illness or vacation), offering hands‐on support while assessing performance and customer satisfaction and loyalty.
• Respond to customer service requests in a timely and professional manner.
• Negotiate customer contract renewals.
• Build and maintain strong relationships with customers and team members.
• Collaborate closely with leadership and management to deliver best‐in‐class customer service and product programs.
• Support the training and development of a team of Route Service Representatives.

Qualifications

• Driver's License & Safe Driving Record: Must be at least 21 years of age with a valid driver's license, a clean driving record, and reliable transportation. Must meet all Ministry of Transportation requirements.
• Educational Requirements: High school diploma or CAEC is required.
• Strong Customer Service Skills: Ability to work independently while maintaining a team-oriented mindset and providing excellent customer service.
• Results-Driven Leadership Mindset: A hands‐on, relationship-focused supervisor who isn't afraid to roll up their sleeves to support the team and, most importantly, the customer.
• Team Development & Coaching: Enjoys working closely with a team of Route Service Representatives, providing guidance, support, and mentorship as they grow in their roles.
• Relevant Experience: Prior leadership, customer service, route sales, delivery, and/or entrepreneurial experience preferred.
• Tech-Savvy: Comfortable using and learning new technologies to enhance operational efficiency and improve customer experience.
• Physical Stamina: Capable of lifting, carrying, and pushing up to 50 lbs., with the ability to remain on your feet for extended periods.

You Will Benefit From:

• Competitive Compensation: Competitive wages, RRSP with company match, profit sharing, health and life insurance, paid time off, employee discounts, tuition reimbursement, and more.
• Training & Development: Formal training through our SCP program to set you up for success.
• Career Development: Continuous training and growth opportunities.
• Company Culture: A supportive and inclusive workplace rooted in a strong sense of community.
• Stability & Work-Life Balance: Monday–Friday daytime schedule, no nights or weekends.
• Inclusive Culture: A diverse and inclusive work environment that values a variety of backgrounds and perspectives.

Join UniFirst for a Rewarding Career. At UniFirst, you'll find opportunities for advancement in a supportive and diverse environment. If you're ready to take on a dynamic, customer-focused role with plenty of room for growth, we'd love to hear from you!