At a Glance
- Tasks: Help clients leverage AI and automation to solve real business challenges and create repeatable solutions.
- Company: Join Umbrella, a leader in digital transformation and AI solutions.
- Benefits: Enjoy hybrid work, learning support, and varied client projects across industries.
- Other info: Collaborative environment with opportunities for professional growth and influence.
- Why this job: Make a real impact by shaping innovative AI solutions and transforming businesses.
- Qualifications: 5+ years in solution engineering with hands-on AI experience and strong integration skills.
The predicted salary is between 135000 - 165000 $ per year.
About Us
Umbrella brings specialist firms together under one roof, covering strategy, digital transformation, data and AI, and IT infrastructure, cloud and security. Our clients get one partner who is accountable for their whole transformation, from strategy through to execution.
The role
We're looking for a Solution Engineer to join our AI practice and help clients use AI and automation to solve real business problems, and to turn what works into repeatable offerings. The role combines three things:
- With clients: advising them and shaping the right solution.
- Hands-on delivery: designing, building and supporting solutions in production.
- Productizing: turning client work into repeatable services.
You’ll work across our teams, and your ideas will directly shape how we deliver. This is an active hybrid role that requires working from our Richmond Hill office a few days each week.
What you’ll do
- Client advisory and pre-sales: Lead discovery sessions with business and technical stakeholders to find and rank automation opportunities. Assess clients’ data, systems and security readiness for AI. Build demos and proofs of concept, and help scope solutions for proposals.
- Solution design and delivery: Design and build AI-powered workflows and integrations with ERP, CRM, e-commerce and Microsoft 365 environments. Deliver document processing solutions for invoices, purchase orders, shipping documents and contracts. Build knowledge assistants grounded in each client’s own content, with access controls respected. Design solutions with appropriate human review, audit trails and security controls. Choose the right technology for each client’s environment.
- Productize the work: Turn recurring client problems into repeatable offerings, including packaged services, reusable accelerators, standard discovery and assessment methods, reference architectures, repeatable implementation plans, and clearly defined deliverables and outcomes. Keep these assets current as you learn from each engagement, and help the team adopt them.
- Ongoing improvement: Monitor solutions in production for accuracy, usage and cost. Tune and improve solutions over time, and find new opportunities with clients.
What you bring
- Required: 5+ years in solution engineering, technical consulting, or software or data engineering, with at least 2 years building generative AI or automation solutions in production. Hands-on experience with large language models (OpenAI, Anthropic Claude, Azure OpenAI or similar), including prompt design, retrieval-augmented generation and agent frameworks. Experience deploying and operating agent harnesses such as Hermes Agent, OpenClaw, Claude Code or similar. Strong integration skills: APIs, Python or TypeScript, and business systems such as ERP, CRM and Microsoft 365. A track record of turning one-off project work into repeatable services, accelerators or delivery methods. An understanding of AI security and privacy, including Canadian privacy requirements such as PIPEDA and Québec's Law 25. The ability to explain technical concepts to non-technical and executive audiences. You enjoy variety, working independently, and taking ownership from design through to delivery.
- Nice to have: Experience with Microsoft Copilot Studio, Azure AI Foundry, Power Automate, AWS Bedrock or n8n. Document AI experience (Azure AI Document Intelligence, Google Document AI). Experience building service offerings in a consulting or managed-services firm. Certifications such as Azure AI Engineer or AWS Machine Learning. French is an asset.
What we offer
- Varied client work across industries.
- Real influence over how our offerings are designed and delivered.
- Access to specialists in strategy, data, digital and security.
- Hybrid working & learning support.
Umbrella Inc is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code. Umbrella welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Umbrella's policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.
Solution Engineer, AI and Automation in Toronto employer: umbrella-incorporated
Umbrella Incorporated is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for finance professionals to thrive. Located in Richmond Hill, ON, the company offers competitive compensation, comprehensive benefits, and ample opportunities for ongoing training and professional development, ensuring employees can grow and excel in their careers while contributing to meaningful projects in IT infrastructure and digital commerce.
