Drive customer satisfaction as an After-Sales Technical Support Specialist at Umano Medical. Help customers resolve technical challenges while ensuring top-notch service and support.
In this pivotal role, you will manage service calls and requests, ensuring thorough follow-up from the initial issue to resolution. Collaborating closely with service technicians and internal teams, your technical expertise will play a critical role in delivering exceptional experiences to our customers. This position demands strong analytical skills and a focus on continuous improvement.
Key Responsibilities:
- Manage service calls and diagnose technical issues
- Follow up with customers until issues are resolved
- Handle service requests to maintain customer satisfaction
- Provide product training and perform repairs when necessary
- Maintain accurate documentation of service interventions
Requirements:
- Technical diploma or relevant education and experience
- Minimum of 2 years in technical support
- Strong problem-solving and analytical ability
- Capable of remote collaboration
- Comfortable with software applications
Leverage your technical skills and customer service experience in a dynamic, collaborative environment at Umano Medical.
After-Sales Technical Support Specialist in Ottawa employer: Umano Medical inc
Join a dynamic and innovative team that is dedicated to transforming healthcare technology across Australia. As a Service Operations Manager, you will benefit from a collaborative work culture that prioritizes employee growth and development, offering opportunities for continuous improvement and hands-on leadership. With a focus on operational excellence and exceptional customer support, this role not only allows you to make a meaningful impact but also provides the unique advantage of travel across Australia, enhancing your professional experience.
