Do you enjoy solving problems, understanding how equipment works, and helping customers find the right solutions? As an After-Sales Technical Service Specialist, you will become a key resource for our medical products. You will work closely with customers, service technicians, and internal teams to resolve technical challenges and deliver an exceptional customer experience.
Technical Support & Customer Experience
- Manage service calls and requests, diagnose technical issues, and drive them to resolution.
- Ensure thorough follow-up with customers from the initial request through final resolution.
- Handle service requests and contribute to maintaining a high level of customer satisfaction.
Technical Expertise
- Support customers, service technicians, and subcontractors in resolving technical issues.
- Perform repairs, preventive maintenance, and product training when required.
- Communicate recurring issues and improvement opportunities to the team.
Coordination & Continuous Improvement
- Manage parts and service orders.
- Maintain accurate documentation of service cases and interventions.
- Contribute to the development and improvement of procedures and work methods.
Availability
Participate in an on-call rotation (approximately one week out of six) to respond to customer calls during evenings and weekends using a company-provided cell phone (remote support only).
Life at Umano Medical
Enjoy a dynamic work in which fun, trust and teamwork are a priority. Be part of a culture focused on everyone's strengths and talents, all while advancing your career within the organization according to your interests.
Requirements
- Technical diploma (DEC) or other relevant education and experience.
- Minimum of 2 years of relevant experience.
- Well-organized, accountable, and capable of managing priorities effectively while working in a remote environment and collaborating closely with team members.
- Strong problem-solving and analytical skills.
- Ability to read and interpret technical drawings.
- Ability to quickly develop a strong understanding of technical products.
- Experience in after-sales service, technical support, or customer service.
- Comfortable working with software applications and computer systems.
- Available for occasional travel.
Join a committed and dynamic team within a rapidly growing company. Human connection truly comes first here, and you'll feel it from day one. Come and experience something that goes far beyond medical equipment!
After-Sales Technical Service Specialist-Vancouver in Ottawa employer: Umano Medical inc
Join a dynamic and innovative team that is dedicated to transforming healthcare technology across Australia. As a Service Operations Manager, you will benefit from a collaborative work culture that prioritizes employee growth and development, offering opportunities for continuous improvement and hands-on leadership. With a focus on operational excellence and exceptional customer support, this role not only allows you to make a meaningful impact but also provides the unique advantage of travel across Australia, enhancing your professional experience.
