At a Glance
- Tasks: Lead a team to deliver exceptional service and support across Australia.
- Company: Innovative healthcare technology company focused on operational excellence.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Exciting travel opportunities and a chance to shape the future of healthcare technology.
- Why this job: Make a real impact in healthcare while leading a dynamic team.
- Qualifications: Diploma in Mechanical or Manufacturing Engineering and 5-10 years of experience.
The predicted salary is between 63000 - 77000 $ per year.
Lead, innovate, and make an impact across Australia! Are you a hands-on technical leader who thrives on solving complex problems, supporting customers, and developing high-performing teams? We are looking for a Service Operations Manager to lead a team of Field Service Technicians and Technical Support Specialists while driving operational excellence and service performance across Australia.
In this role, you will oversee service operations, coordinate field activities, analyze key performance metrics, and ensure customers receive exceptional support. You will play a critical role in improving response times, optimizing resources, leading continuous improvement initiatives, and supporting major healthcare equipment installations. If you combine strong technical expertise with leadership, planning, and customer-focused problem-solving skills, this is an exciting opportunity to help shape the future of healthcare technology. Travel up to 30% across Australia to support customers, visit sites, and lead key service initiatives.
Responsibilities:
- Manage a team of Field Service Technicians and Technical Support Specialists (3 to 5 employees)
- Schedule work assignments and coordinate technicians' calendars for customer service requests and large-scale installations
- Track and report on key performance indicators (KPIs) covering all department activities
- Analyze service quality, including response times, on-site visit lead times, and first-time issue resolution rates
- Ensure the proper operation and maintenance of the team's vehicle fleet
- Participate in inventory counts and various continuous improvement initiatives
- Up to 30% travel across Australia for customer visits and site support activities
Your profile is:
- Diploma in Mechanical or Manufacturing Engineering with relevant experience
- 5 to 10 years of relevant experience
- Strong problem-solving skills
- Experience in planning and resource management
- Experience in product repair and technical support
- Willingness and availability to travel across Australia
- Valid driver's license
Service Operations Manager in Lévis employer: Umano Medical inc
Join a dynamic and innovative team that is dedicated to transforming healthcare technology across Australia. As a Service Operations Manager, you will benefit from a collaborative work culture that prioritizes employee growth and development, offering opportunities for continuous improvement and hands-on leadership. With a focus on operational excellence and exceptional customer support, this role not only allows you to make a meaningful impact but also provides the unique advantage of travel across Australia, enhancing your professional experience.
