Serve UL Solutions customers in Canadian French through phone and email, resolving questions in a hybrid schedule with three office days weekly.
This customer service position supports customer relationships across inquiries, projects, billing, and certification communication. You will coordinate with UL departments, organize customer information in the Customer Relationship Management system, and support non-technical requests. The work requires responsive service, accurate information handling, and clear communication.
Key Responsibilities:
- Answer customer questions and resolve individual problems
- Coordinate customer relationships and communication with UL departments
- Collect product information and communicate completion time commitments
- Support billing inquiries, service requests, and general UL information
- Assemble client documents and follow up on concerns
Requirements:
- Higher Secondary Education or High School Diploma
- Generally one year of customer service or sales experience
- Fluency in Canadian French
- Ability to respond appropriately to customer needs
- Ability to multitask and work with diverse teams
Apply customer service, Canadian French, and communication skills while supporting UL Solutions projects and certification customers.
French Customer Service Specialist in Toronto employer: UL Solutions
UL Solutions is an exceptional employer that prioritizes employee growth and well-being, offering a comprehensive benefits package including health coverage, wellness resources, and a competitive salary range of $85,000 to $100,000 CAD. With a strong commitment to safety and innovation, our collaborative work culture fosters continuous learning and development, making it an ideal environment for professionals in the alarm system auditing field based in major Canadian cities like Montreal, Toronto, or Ottawa.
