At a Glance
- Tasks: Support customers by managing orders and ensuring smooth operations.
- Company: UE Systems, a leader in ultrasound solutions with a focus on customer excellence.
- Benefits: Health insurance, retirement plan, flexible schedule, and paid time off.
- Other info: Remote work opportunity with a strong emphasis on work-life balance.
- Why this job: Join a transformative team and make a real impact in a growing company.
- Qualifications: Administrative or business diploma and 1-5 years of relevant experience.
The predicted salary is between 50000 - 70000 $ per year.
At UE Systems we believe that every person regardless of their industry, company size, experience and budget should have the tools and support to help their facilities operate more efficiently, reliably, and safer. We do this by providing a portfolio of ultrasound solutions designed to be versatile and simple to use. Since 1973 we've helped thousands of customers across the world prevent equipment failures, identify energy losses and return home safe to their families.
Join our Engineered Solutions (ES) team as an Order Management Associate and become the front line of customer support, ensuring smooth operations and exceptional service for our clients. You'll handle day-to-day transactional tasks and customer interactions while collaborating closely with internal teams to deliver on our promise of customer excellence. Working hours will align with the Eastern Time Zone.
The ideal candidate is a graduate or diploma holder from an administrative, business, or commerce program such as Business Administration, Operations Management, Supply Chain Management or other closely related field and brings 1 to 5 years of relevant industry experience. Applicants must be eligible for international travel without requiring employer-sponsored visa support.
As an integral member of our Engineered Solutions team, you'll capitalize on remote work, showcasing your ability to connect with clients and manage your responsibilities independently. We value team synergy, a shared commitment to our goals, and the unique blend of skills each member brings. At UE Systems, we prioritize a culture fit over technical background, recognizing that a diverse and unified team is the cornerstone of our sustained success.
Responsibilities:
- Respond to customer inquiries and escalation to Operations Manager as needed
- Process and manage customer orders, ensuring accurate and timely shipment
- Confirm order status and proactively communicate updates to customers
- Generate and distribute invoices for customer orders
- Proactively process subscription renewals with customers
- Oversee the management of returns, replacements, spares and demo requests
- Build strong, positive relationships to enhance customer satisfaction
- Provide insights on customer feedback and recurring issues to support process improvements
Skills and Competencies:
- Customer-Centric Mindset: Always operate with the customer's best interest in mind.
- Communication Skills: Strong written and verbal communication abilities to effectively interact with customers and internal teams.
- Attention to Detail: Accuracy in processing orders and maintaining records.
- Technical Proficiency: Confidence in using CRM systems, Microsoft Office (Word, Excel, Teams), and other relevant tools.
- Problem-Solving: Ability to address customer concerns with tact and efficiency.
We have the typical benefits you would expect like dental, vision, and health insurance, paid time off and retirement contributions but your main interest should be to join a family as we are in the process of radically transforming our business in a way that will redefine our company and our place in the market.
Job Type: Full-time
Work Location: Remote – Canada
Schedule: Monday to Friday
Salary Range: $50,000–$70,000 CAD
Benefits: Retirement Plan, Flexible Schedule, PTO
Order Management Associate in Vancouver employer: UE SYSTEMS
At UE Systems, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As a Business Systems Lead, you'll not only enjoy competitive benefits like health insurance and retirement plans but also be part of a transformative journey that empowers you to make a significant impact in our mission to deliver world-class ultrasound solutions. With ample opportunities for professional growth and a supportive team environment, this is the perfect place for those looking to thrive in their careers while contributing to meaningful change.
