Optimize merchant operations with Uber through performance insights, operational expertise, and relationship management across the delivery platform. Support partners with data-backed recommendations. As a Customer Success Manager on Uber’s GDP Delivery team, you will own merchant operational health end-to-end. You will diagnose performance gaps, drive product adoption, and advise merchant partners. The work combines operations, data, account collaboration, and retention planning. Key Responsibilities:
Diagnose merchant performance gaps and recommend Uber-backed operational solutions Track defect rate, uptime, and fulfillment speed metrics Monitor dashboards and prepare quarterly business review insights Drive product adoption and support feature utilization pilots Identify at-risk storefronts and develop retention plans Requirements:
At least four years of full-time experience Experience in B2B operations, sales, or customer success Bachelor’s degree Proficiency in SQL and performance data interpretation preferred Excellent communication, negotiation, and organizational skills preferred Bring operational optimization, SQL analysis, and merchant relationship management to Uber’s global delivery partnerships team.
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Uber Customer Success Manager Delivery in Toronto employer: Uber
Uber for Business is an exceptional employer that fosters a dynamic and collaborative work culture, particularly in the vibrant Canadian market. Employees benefit from competitive compensation packages, including bonuses and equity opportunities, while also enjoying a strong focus on professional development and mentorship within high-performing sales teams. With a commitment to diversity and inclusion, Uber encourages individuals from all backgrounds to contribute to its mission of enhancing business operations and employee satisfaction.
