Lead overnight front desk operations at UBC using guest service, cash handling, and computerized systems. This full-time position supports Conferences and Accommodation services.
As Front Counter Supervisor and Night Audit, you supervise daily accommodation services during overnight shifts. You oversee reservations, check-ins, check-outs, billing, payments, guest requests, and conference-related concerns. You also coordinate staff assignments, training, performance monitoring, and communication across departments while working with minimal supervision on routine matters.
Key Responsibilities:
- Supervise overnight Conferences and Accommodation service operations
- Direct assignments for up to six customer service representatives
- Process guest reservations, check-ins, check-outs, and payments
- Initiate night audit and verify Opera reports
- Address complaints, emergencies, maintenance needs, and guest requests
Requirements:
- High school graduation and related post-secondary education
- Three years of related experience or equivalent combination
- Excellent customer service and telephone communication skills
- Ability to supervise staff and coordinate assignments independently
- Ability to work overnight, weekends, holidays, and flexible days
Bring accurate cash handling, guest service, supervision, and night audit skills to UBC's overnight front desk operations.
Overnight Front Desk Supervisor in Vancouver employer: ubc
UBC Athletics and Recreation is an exceptional employer that fosters a collaborative and innovative work culture, where you can make a meaningful impact in the community through strategic fundraising initiatives. Located in the vibrant city of Vancouver, employees benefit from professional growth opportunities, a supportive team environment, and the chance to engage with a diverse alumni network, all while contributing to the success of a prestigious institution.
