Sales Clerk in Ottawa

This posting is for ten (10) vacancies. Term length: Up to a maximum of 3 weeks to support Grad. Assignment: This role is specifically to support Grad operations, primarily at the Grad tent. Work location(s): Work will be performed at Grad event locations, primarily at the Grad tent.

Physical requirements: Including lifting and moving boxes related to Grad setup and teardown.

Hours of work: Shifts may vary between 6:45am and 7:30pm, up to a maximum of 7 hours per day. Availability requirement: Due to operational requirements, candidates must be fully available to work November 23, 24, 25, 26, and 27. Requests for time off during these dates cannot be accommodated.

Sales Clerks are involved in a variety of sales and order processing activities in serving the needs of Bookstore customers. Sales Clerks are expected to provide excellent customer service, be knowledgeable about the products the Bookstore sells and effectively display bookstore merchandise. This position requires the ability to provide customer service in all areas of the store.

Reports to the Bookstore Assistant, Section Head or Bookstore Retail Floor Supervisor as designated.

Responsibilities include:

• Assists customers by helping to locate and select products, answering inquiries (verbally or in writing), giving product demonstrations or providing product suggestions and accepting, recording, processing and filling special orders and/or requisitions;
• Proactively engages with customers to meet their needs and promote bookstore offerings;
• Operates point-of-sale terminal or invoicing equipment and accurately processes payments while safeguarding cash, other financial transaction material and protecting personal information;
• Processes online orders including picking merchandise and completing the sales transaction;
• Checks inventory levels and advising buyers of out-of-stock situations and sending orders to vendors according to procedures;
• Creates effective merchandise displays, stocking shelves and ensuring orderliness and attractiveness of stock layout;
• Prepares merchandise for sale as instructed;
• Recommends price mark-downs for supervisor's approval;
• Operates a computer terminal to access and input information as required;
• Maintains vigilance in order to ensure the safety of staff and customers and maintain the security of University property;
• Prepares surplus or defective merchandise for return to vendor;
• Assists with other duties in keeping with the qualifications and requirements of this classification.

Periodic Duties:

• Assists in the counting and documentation of annual inventory;
• Assists in the distribution of regalia at Convocation.

Works within well defined guidelines and procedures, but is expected to exercise some initiative and judgment in establishing priorities and carrying tasks through to completion; new or unusual problems would be referred to supervisor.

Receives detailed instructions during orientation and training and on subsequent new assignments or changes in procedures. Carries out familiar phases of the work under general supervision.

Employees at this level do not supervise, but may explain work sequences to others.

Minimum Qualifications:

• High school graduation or an equivalent combination of education and experience.
• Willingness to respect diverse perspectives, including perspectives in conflict with one's own.
• Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion.

Preferred Qualifications:

• Knowledge and at least one year experience in retailing in related products.
• Ability to provide quality service to customers in a courteous, patient manner.
• Ability to maintain accuracy and attention to detail.
• Ability to operate a point-of-sale terminal in an efficient and accurate manner.
• Ability to communicate effectively and to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate recommendations or referrals as necessary.
• Ability to effectively resolve client complaints in a calm, non-confrontational manner, and by exercising sound judgment.
• Ability to effectively display and sell products and services.
• Ability to quickly and efficiently stock merchandise, including items of varying size and weight.
• Ability to operate computer and other related office equipment.
• Ability to balance and complete multiple tasks in a variety of retail merchandise departments, while ensuring customer satisfaction.
• Ability to work effectively both independently and within a team environment.

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. A large part of what makes us unique is the community of engaged students, faculty, and staff who are collectively committed to shaping a better world. Recognized as a leading employer in British Columbia and Canada, UBC supports inspired students, faculty and staff on their journey of discovery, and challenges them to realize their greatest potential.

Equity and diversity are essential to academic excellence. An open and diverse community for groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, and/or Indigenous person. All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

If you have any accommodation or accessibility needs during the job application process, please contact the Centre for Workplace Accessibility at workplace.accessibility@ubc.ca.