At a Glance
- Tasks: Lead overnight front desk operations and ensure top-notch guest service.
- Company: Join UBC's dynamic team in a vibrant campus environment.
- Benefits: Full-time position with competitive pay and flexible scheduling.
- Other info: Perfect for night owls looking to grow in the hospitality industry.
- Why this job: Gain valuable experience in hospitality while making guests feel welcome.
- Qualifications: High school diploma, customer service skills, and supervisory experience.
The predicted salary is between 24300 - 29700 $ per year.
Lead overnight front desk operations at UBC using guest service, cash handling, and computerized systems. This full-time position supports Conferences and Accommodation services. As Front Counter Supervisor and Night Audit, you supervise daily accommodation services during overnight shifts. You oversee reservations, check-ins, check-outs, billing, payments, guest requests, and conference-related concerns. You also coordinate staff assignments, training, performance monitoring, and communication across departments while working with minimal supervision on routine matters.
Key Responsibilities:
- Supervise overnight Conferences and Accommodation service operations
- Direct assignments for up to six customer service representatives
- Process guest reservations, check-ins, check-outs, and payments
- Initiate night audit and verify Opera reports
- Address complaints, emergencies, maintenance needs, and guest requests
Requirements:
- High school graduation and related post-secondary education
- Three years of related experience or equivalent combination
- Excellent customer service and telephone communication skills
- Ability to supervise staff and coordinate assignments independently
- Ability to work overnight, weekends, holidays, and flexible days
- Bring accurate cash handling, guest service, supervision, and night audit skills to UBC's overnight front desk operations.
Overnight Front Desk Supervisor in Vancouver employer: UBC The University of British Columbia
The University of British Columbia (UBC) is an exceptional employer that fosters a diverse and inclusive work environment, making it a prime location for the Communications Advisor role. With a commitment to employee growth, UBC offers numerous professional development opportunities and encourages innovative thinking, ensuring that staff can thrive in their careers while contributing to meaningful projects that impact the community. Located in beautiful British Columbia, UBC not only provides competitive compensation but also promotes a culture of collaboration and respect, making it an ideal place for those seeking a rewarding and fulfilling career.
Contact Details:
UBC The University of British Columbia Recruitment Team
