At a Glance
- Tasks: Deliver exceptional client support and resolve inquiries with professionalism.
- Company: Join a supportive team at OTIP Group of Companies.
- Benefits: Competitive salary, bonuses, pension plan, and mental wellness support.
- Other info: Flexible work options and access to professional development resources.
- Why this job: Make a meaningful difference in clients' lives while growing your career.
- Qualifications: RIBO License, bilingual in French and English, and strong communication skills.
The predicted salary is between 55011 - 75583 $ per year.
What You'll Do
- Deliver Outstanding Client Support
- Handle inbound calls and written inquiries with professionalism and care
- Process policy changes accurately and efficiently within internal systems
- Provide clear guidance on coverage, billing, and policy details
- Assess Risk & Apply Expertise
- Evaluate risks in accordance with underwriting guidelines
- Ensure policies meet binding requirements while protecting both client and business interests
- Resolve Issues with Confidence
- Investigate and resolve client concerns with empathy and urgency
- Identify root causes, implement solutions, and follow up to ensure satisfaction
- Partner with leadership to improve processes and client experience
- Drive Growth Opportunities
- Identify sales opportunities by engaging clients and understanding their needs
- Collect expiration dates (ex-dates) and proactively work toward retention and growth targets
- Support Operational Excellence
- Prepare client correspondence and documentation with accuracy
- Handle rewrites and remarketing according to established guidelines
- Maintain client records, rate manuals, and coverage updates
- Keep detailed logs and flag complex issues for management review
- Champion Quality & Compliance
- Deliver service aligned with company standards and confidentiality practices
- Continuously contribute to a culture of excellence and accountability
What You Bring
- Valid RIBO License (required)
- 1+ year experience in personal lines (home & auto insurance)
- Fluency in French and English (required)
- Strong communication skills with the ability to build trust and rapport
- Excellent organizational and time-management skills in a fast-paced environment
- Solid working knowledge of Microsoft Office (Word, Excel, Outlook)
- A proactive mindset with strong problem-solving abilities
We also consider your potential. If you know you have what it takes to do the job, but your experience doesn't exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.
Why Join Us?
- Be part of a supportive, collaborative team
- Develop your expertise in a growing industry
- Make a meaningful difference in clients' lives every day
- Opportunities to grow your career and expand your skills
Salary Range:
This position offers a competitive salary within a range from $55,011 to $75,583, along with rewarding bonuses that recognize your dedication.
Some of the Perks We Offer:
- Defined benefit pension plan for a financially confident retirement
- 100% coverage of approved continuing education and licensing fees
- Access to a wealth of learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Unlock your potential with opportunities for advancement
Bilingual Customer Service Broker in Alton employer: TW Insurance Services Ltd.
As a leading insurance service provider in Ottawa, we pride ourselves on fostering a supportive and dynamic work environment where our employees can thrive. With competitive salaries, comprehensive benefits, and ample opportunities for professional growth, we empower our team to build meaningful relationships with clients while making a positive impact in their lives. Join us to be part of a culture that values collaboration, innovation, and personal development.
Contact Details:
TW Insurance Services Ltd. Recruitment Team
